Contractors’ Warehouse —
Senior User Experience Researcher

Position Purpose:

At The Home Depot, we get UX; it is baked into our DNA. Now we are expanding our team to drive new initiatives. As a member of the UX team, you will work with other strategists, designers, and researchers to help craft end-to-end experiences and identify customer needs.

You are a researcher with multiple tools in your kit. Whether generative or evaluative, you identify and execute using the right methods for the project. You recognize the value of well-crafted research initiatives along with the value of imagination and play in building great products within a business environment.

In addition to your knowledge of research methods, you have a variety of techniques for analyzing raw data. Your analysis is grounded in the social sciences and industry-leading best practices. and you understand that your research contributes and lays the groundwork to the rest of the UX processes. Your insights inform UX design by helping guide its direction throughout your process. Research is not an end unto itself. You might not consider yourself a designer, but you have a solid awareness of design principles and standards.

You appreciate feedback and support from fellow researchers, designers, engineers, analysts, or product managers in our cross functional environment. You enjoy collaborative effort, taking feedback and input to your research proposals as a means of improving the end result. You are as comfortable influencing business leadership as you are your product leadership and individual contributors. You are the customer and user advocate. You drive innovation by championing actionable user insights, deeply understanding our customers, enhancing product usability, and providing our team avenues to delight our customers. You communicate effectively and share a point of view that guides quality decisions.

Key Responsibilities:

• 20% – Analysis – Synthesize raw data to create themes. Identify trends to understand confidence levels. Pull themes and trends to callout salient insights that can be utilized to inform design or process improvements.
• 15% – Coaching and Mentoring  – Actively refers outside talent. Mentors apprentices in product or workstream. Coaches junior resources in UX activities.
• 25% – Delivery – Document insights in the repository so that they are accessible. Collaborate with senior or staff peers to frame a point of view to influence most effective impacts. Communicate insights that is consumable to relevant audiences. Share broadly insights to peers and partners so that others can gain value.
• 30% – Execution – Coordinate and collaborate with product and business partners. Ensure quality of data collection using best practices. Collect data according to the research plan.
• 10% – Leads Planning & Strategy Activities – Consider the larger strategic outcomes beyond the direct problem. Guide the creation of or create plans that appropriately fill gaps in knowledge by identifying the right participants. Select methods that appropriately understand the gaps in knowledge.

Direct Manager/Direct Reports:

• This position reports to the User Experience Manager
• This position has 0 direct reports

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Strong expertise in mixed methods research, with demonstrated ability to combine qual and quant approaches effectively.
• Hands-on experience applying design thinking to guide product direction in ambiguous or complex spaces.
• Proven ability to manage multiple research projects simultaneously with clarity and efficiency.
• Skilled in storytelling and synthesizing insights, with the ability to create clear, compelling data visualizations that drive alignment and action.
• Master’s degree in Human-Computer Interaction, Human Factors, Design, or a related field, or equivalent practical experience.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 4

Preferred Years of Work Experience:

• 5

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results