Contractors’ Warehouse —
Director, Interconnected Retail

The primary purpose of this role is to develop and implement improved business processes and systems that advance Home Depot’s Merchandising capabilities. The Director, Merchandising Operations must ensure that all projects are in alignment with the goals of the organization and use expertise in strategic thinking, process design and quantitative analysis to drive successful and major improvements in the merchandising capabilities. Develop a tactical strategy for Home Depot’s merchandising business processes that links to Home Depot’s overall merchandising strategy. The Director, Merchandising Operations will manage the development and delivery of new business processes and systems ensuring a comprehensive change management program including change readiness, stakeholder engagement, organizational alignment, communications and training. This position is responsible for developing strong partnerships with Merchants, Assortment Planning, Space Planning, Store Operations, Finance, Information Technology and other groups as needed to ensure solutions meet needs of the organization. This individual provides direct and indirect leadership/management across a project team of 50+ professionals and works closely with business partners to ensure organizational objectives are met. This role requires preparation and delivery of presentations and written documentation to all levels of the organization to communicate the various aspects of merchandising operations initiatives, including goals, timelines and detailed updates.

Key Responsibilities:

• 40% Uses independent thinking and judgment to identify and implement sustainable process improvements, organizational and systems enhancements that enable improved quality and efficiencies for Merchandising Operations.
• 20% Project Management – Lead cross functional projects ensuring that projects are on time, on budget, within scope and on target for successful implementation
• 20% Work across the organization to understand opportunities for business process improvement and how to better support Home Depot’s stores and merchandising groups
• 20% Selects, develops and directs a high performing team

Direct Manager/Direct Reports:

• Typically reports to Sr. Director Merchandising Operations
• Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues – including selection, termination, performance appraisal and professional development of subordinates.

Travel Requirements:

• Typically requires overnight travel 20% to 50% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• 10 plus years experience
• MBA preferred
• Hands on experience in leading significant change management initiatives in large, complex organizations
• Experience leading large teams from both a direct reporting and cross functional perspective
• Proven ability to gain alignment of peers and executives across business groups to support initiatives
• Retail experience preferred

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 7

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Ability to work with business stakeholders to identify opportunities for process improvements and organize into initiatives that are prioritized based on business need and the delivery of other strategic initiatives across merchandising.
• Provide direction and leadership on all aspects of business process improvement efforts
• Expertise in designing, developing, and managing large cross functional projects which includes developing the communications strategies, stakeholder engagement, end user training programs, and driving relevant change management activities with the affected business partners both in and outside of merchandising
• Working knowledge of the technology project lifecycle and ability to partner with IT on large scale initiatives to lead the business team through requirements, design, construction, testing and deployment of solutions.
• Familiarity with the organizational change impacts of business process improvements and ERP systems
• General understanding of systems and processes that support merchandising as well as other related functional areas such as Supply Chain, Finance and Store Systems
• Strong presentation and group facilitation skills
• Ability to negotiate and influence others at all levels of the organization
• Ability to develop a structure and processes that support users post system implementations providing a high level of customer service