Contractors’ Warehouse —
Pro Account Expeditor – Atlanta, Georgia

Position Purpose:

The Pro Account Expeditor is responsible for maintaining a consultative and engaging customer experience for The Home Depot Pro customer and internal partners. This position requires a high level of Home Depot systems knowledge, strong organizational skills, and a strong drive to deliver an effortless end-to-end experience for Home Depot Pro customers. The Pro Account Expeditor will also be responsible for building strong relationships with a wide variety of contacts, both internal and external.

Key Responsibilities:

• 25% Account Administration – Partners with vendors and a variety of cross-functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs. Owns projects from end to end, ensuring that the Pro is the focal point of the process
• 50% Customer Service – Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and project ownership Completes assignments timely and efficiently Continually works to support internal partners to grow accounts through building strong relationships, both internal and external. Provides post-order follow up, reconciles issues or errors in a timely manner, and ensures all customer needs are met
• 25% Issue Resolution – Assists the internal and external customer through the customer journey taking care of issue resolution, after-sale follow up, invoice transmittal, and quote requests

Direct Manager/Direct Reports:

• This Position typically reports to Supervisor – Pro Support Center
• This Position has 0 Direct Reports

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Demonstrated project management skills
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• Previous customer service or retail sales experience; home improvement specific
• Knowledge of local building codes
• In depth knowledge of retail systems, to include: Enhanced Special Services, Showroom Point of Sale, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 2

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Action Oriented
• Business Insights
• Collaborates
• Communicates Effectively
• Customer Focus