Contractors’ Warehouse —
Branch Installation Manager
Location – Gonzales, LA
Job ID – Req127431
Category – Home Service Sales & Installation
Apply By – Applications are accepted on an ongoing basis
Location – Gonzales, LA
Job ID – Req127431
Category – Home Service Sales & Installation
Apply By – Applications are accepted on an ongoing basis
Company Overview
What’s the best place we’ve ever built? The place where we work. At Home Depot, our goal is to provide the highest level of service, the broadest selection of products, and the most competitive prices. As the world’s largest home improvement specialty retailer, we operate more than 2,200 retail stores across North America. And each of our associates are focused one thing — helping our customers build and improve their homes, businesses, and ultimately their lives.
Position Purpose:
The Branch Installation Manager HDE-HDI (BIM) is responsible for managing installation operations for two independent businesses and their respective job flow processes. The installed products for Home Depot Exteriors (HDE) involves windows and exterior doors while the installed products for Home Depot Interiors (HDI) involves cabinet refacing, countertop, backsplash, home organization (e.g. closet & garage), and bath acrylic liners. Each business requires management of different job flow process methods with HDI operating in a decentralized job management model and HDE operating in a centralized model. The BIM also manages the warehouse and field installation teams including assistant install managers in HDI and installation service managers in HDE with different job duties tied to their respective business. Direct report team duties include job site pre-installation inspections, job in-process site audits, post install services, sourcing 3rd party installers, 3rd party installer compliance, and 3rd party installer line-reviews.
Accountabilities include meeting or exceeding installed revenue targets, customer satisfaction install targets, margin, cycle time, backlog conversion, and leading through the THD values to ensure the branch is operating as an engaged team supporting our customers.
Key Responsibilities:
- 30% – Drives results through standardized processes – Drives results through standardized processes that create a strong customer experience, efficient job management practices, sourcing and onboarding skilled 3rd party labor crews, resolving customer install concerns, and leading an associate install team to meet their installed revenue targets. Partners with teams in the HDE Branch Support Center (BSC) on job management, sales teams, and Core Services as examples to ensure roles and responsibilities are operating effectively to support install targets and to meet or exceed customer experience targets as measured by VOC.
- 30% – Manages team of installation services managers – Manages team of installation services managers in HDE, assistant installation managers in HDI warehouse assistants in HDE-HDI, administrative coordinators in HDI, measure techs in HDE-HDI and service coordinators in HDE. Responsible for hiring, training, coaching/mentoring, performance management and termination actions. Ensures site and warehouse safety standards are in compliance with THD, state, and federal regulations.
- 40% – Responsible for meeting/exceeding performance standards – Responsible for meeting/exceeding performance standards related to: gross margin, install labor rates, installed revenue, installation cycle time, (Voice Of the Customer) VOC targets, timely post-sale project measurements, concessions, and open services. Optimizes diverse talent through a demonstrated commitment to equal employment opportunity.
Direct Manager/Direct Reports:
- Position reports to the Field Director Services
- Number of Direct Reports: 5+
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:
- Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Construction/home improvement industry experience.
- Prior experience working with subcontractors.
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Minimum Years of Work Experience:
- 7
Preferred Years of Work Experience:
- 8
Minimum Leadership Experience:
- No previous leadership experience
Preferred Leadership Experience:
- No previous leadership experience
Certifications:
- None
Competencies:
- Attracts Top Talent
- Builds Effective Teams
- Drives Engagement
- Customer Focus
- Drives Results
- Manages Conflict
- Strategic Mindset
- Excellent communication skills.
- Strong time management and organizational skills.
- Strong negotiating skills.
- Strong business acumen.
- Proven problem solving and multi-tasking skills.
- Collaborative leadership skills where strong value is placed on partnerships.
- Drives Change
- Influences Others/Provides Inspiration
Bonus Eligible
401(k) Company Matching
Employee Stock Purchase ProgramLocation – Gonzales, LA
Job ID – Req127431
Category – Home Service Sales & Installation
Apply By – Applications are accepted on an ongoing basis
Role Overview
Position Purpose:
The Branch Installation Manager HDE-HDI (BIM) is responsible for managing installation operations for two independent businesses and their respective job flow processes. The installed products for Home Depot Exteriors (HDE) involves windows and exterior doors while the installed products for Home Depot Interiors (HDI) involves cabinet refacing, countertop, backsplash, home organization (e.g. closet & garage), and bath acrylic liners. Each business requires management of different job flow process methods with HDI operating in a decentralized job management model and HDE operating in a centralized model. The BIM also manages the warehouse and field installation teams including assistant install managers in HDI and installation service managers in HDE with different job duties tied to their respective business. Direct report team duties include job site pre-installation inspections, job in-process site audits, post install services, sourcing 3rd party installers, 3rd party installer compliance, and 3rd party installer line-reviews.
Accountabilities include meeting or exceeding installed revenue targets, customer satisfaction install targets, margin, cycle time, backlog conversion, and leading through the THD values to ensure the branch is operating as an engaged team supporting our customers.
Key Responsibilities:
- 30% – Drives results through standardized processes – Drives results through standardized processes that create a strong customer experience, efficient job management practices, sourcing and onboarding skilled 3rd party labor crews, resolving customer install concerns, and leading an associate install team to meet their installed revenue targets. Partners with teams in the HDE Branch Support Center (BSC) on job management, sales teams, and Core Services as examples to ensure roles and responsibilities are operating effectively to support install targets and to meet or exceed customer experience targets as measured by VOC.
- 30% – Manages team of installation services managers – Manages team of installation services managers in HDE, assistant installation managers in HDI warehouse assistants in HDE-HDI, administrative coordinators in HDI, measure techs in HDE-HDI and service coordinators in HDE. Responsible for hiring, training, coaching/mentoring, performance management and termination actions. Ensures site and warehouse safety standards are in compliance with THD, state, and federal regulations.
- 40% – Responsible for meeting/exceeding performance standards – Responsible for meeting/exceeding performance standards related to: gross margin, install labor rates, installed revenue, installation cycle time, (Voice Of the Customer) VOC targets, timely post-sale project measurements, concessions, and open services. Optimizes diverse talent through a demonstrated commitment to equal employment opportunity.
Direct Manager/Direct Reports:
- Position reports to the Field Director Services
- Number of Direct Reports: 5+
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:
- Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Construction/home improvement industry experience.
- Prior experience working with subcontractors.
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Minimum Years of Work Experience:
- 7
Preferred Years of Work Experience:
- 8
Minimum Leadership Experience:
- No previous leadership experience
Preferred Leadership Experience:
- No previous leadership experience
Certifications:
- None
Competencies:
- Attracts Top Talent
- Builds Effective Teams
- Drives Engagement
- Customer Focus
- Drives Results
- Manages Conflict
- Strategic Mindset
- Excellent communication skills.
- Strong time management and organizational skills.
- Strong negotiating skills.
- Strong business acumen.
- Proven problem solving and multi-tasking skills.
- Collaborative leadership skills where strong value is placed on partnerships.
- Drives Change
- Influences Others/Provides Inspiration
Bonus Eligible401(k) Company MatchingEmployee Stock Purchase ProgramLearn more about our 4 different work locations. Additional information will be provided during the application process.
As part of the application process for this role, there will be an on-line assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment link immediately after submitting your application. Once you click on the link, you will need to complete it within 72 hours after starting it. You may stop and restart the assessment as many times as you like within the 72-hour time frame.
During the assessment, we’ll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:
- Professional Experience
- Learning Potential
- Responsibility
- Customer Focus
If you have a disability and would like to request an accommodation related to the assessment, or you would like to obtain more information about the assessment, click here to learn more.
Healthcare Options
Profit-Sharing Bonuses
Tuition Reimbursement
Discounts on Cell Phones, Gyms, and More
Store Location
LA01
Gonzales, LA
Once you’ve applied, please come back and apply for other jobs at this store and any store near you.
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