Position Purpose:

The Senior Analyst is part of the Pro Integrated Commerce (PIC) team within the Pro Digital Experiences organization. This role supports day-to-day operations of our integrated commerce business across multiple workstreams based on evolving business priorities, team needs, and capacity. Responsibilities will include managing and triaging incoming requests, vetting customers, supporting customer onboarding, customer profile management, and other operational processes essential for growing the business.

The Senior Analyst will apply strong analytical and data-driven skills to evaluate operational performance, identify trends and root causes, and uncover opportunities to improve efficiency, processes, and the customer experience. This role will develop knowledge across team processes to provide flexible support and team coverage while partnering with business and technology teams to resolve issues, manage dependencies, and drive work through completion.

Key Responsibilities:

• 30% e-Procurement customer onboarding support and execution 
• 25% Perform data gathering tasks, synthesis – develop solutions, project/strategy planning and data utilization
• 25% Produce documents for teams and leadership to review and utilize
• 10% Deliver presentations to teams and executive leaders and sponsors
• 10% Build skills and knowledge including self-development, team knowledge and customer (internal and external) knowledge

Direct Manager/Direct Reports:

• Reports to Manager/Sr. Manager
• This position has no direct reports 

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• 2+ years professional working experience successfully implementing process improvements in a corporate setting 
• 2+ years of customer onboarding, implementation, operations, account support, or similar experience 
• Ability to confidently deliver presentations to customers and internal team members
• Proficiencies with order processing systems, Microsoft office suite, Salesforce, or similar CRM Experience in eProcurement or 3rd-party integrations
• Process-oriented with excellent communication and presentation skills
• Ability to prioritize tasks/objectives with strong organizational and analytical skills
• Experience developing complex technology solutions and performing analysis on feature requirements against system capabilities
• Clear and articulate communication style to partner collaboratively across multiple departments with a consultative approach to assess and solve business problems for internal and external customers. You must build cross-department relationships to further business requirement definitions.  
• Must be successful in a team environment and drive collaborative work initiatives

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 3

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Analytical Mindset: Ability to prepare and deliver insights and recommendations based on analyses
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions
• Drives Vision & Purpose: Ability to establish priorities and procedures for accomplishing work within established deadlines; ability to lead multiple projects and manage toward deadlines and deliverables
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
• Manages Complexity: Strong project management skills, including strong process orientation, ability to work and lead cross functional teams, strategic thinking and creative problem solving skills
• Organizational Savvy: Maneuvering comfortably through complex policy, process and people-related organizational dynamics
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situation