Position Purpose:

The Assistant Market Manager is responsible for managing the Measure Technicians. AMMs direct/oversee Technicians and are responsible for building relationships with service providers and THD locations. The AMMs ensure the Technicians adhere to company standards, perform job duties with precision, and provide excellent customer service by conducting field observations and one on one meetings. AMMs are responsible for managing capacity, ensuring specialist efficiency, and facilitating sales conversion growth for their Field Service Area. They are responsible for understanding, analyzing, and prioritizing business metrics to drive key performance indicators. AMMs are responsible for hiring, training, development, and performance management of their assigned Technicians. The Assistant Market Manager (AMM) is responsible for communicating effectively with various business partners at multiple levels within the Services and Retail organizations.

Key Responsibilities:

• 45% – Business Ops – Oversee Technicians through training/retraining, provider visits/THD location walks, field observations, and daily business operations.
• 15% – Customer Service – Support the Technicians and address any customer concerns and related technical issues.
• 10% – Develop Talent – Responsible for hiring, training, development, and performance management for their assigned Technicians.
• 15% – Manage Measure Capacity – Manage measure capacity, ensure specialist efficiency, and facilitate sales conversion growth. Utilize reporting to propel the business forward and drive results.
• 15% – Store Connectivity – In partnership with location and field leaders, the AMMs are responsible for supporting store services programs by driving leads and measures.
   

Direct Manager/Direct Reports:

• This Position typically reports to the Field Director Services
• This Position has 5-20 Direct Reports

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.
   

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
   

Working Conditions:

• Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors.
   

Minimum Qualifications:

• Must be 18 years of age or older
• Must be legally permitted to work in the United States
   

Preferred Qualifications:

• None
   

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
   

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
   

Minimum Years of Work Experience:

• 3
   

Preferred Years of Work Experience:

• 3
   

Minimum Leadership Experience:

• No previous leadership experience
   

Preferred Leadership Experience:

• No previous leadership experience
   

Certifications:

• None  
   

Competencies:

• Manages Ambiguity
• Balances Stakeholders
• Communicates Effectively
• Customer Focus
• Develops Talent
• Drives Results
• Customer Focus – Skilled at consistently providing outstanding service and following through on responsibilities to customers.
• Drives Results – Demonstrate ability to set priorities, plan/coordinate work activities, and manage resources so that work objectives are accomplished despite a large workload, competing demands in a fast-paced environment.
• Communicates Effectively – Demonstrated ability to effectively communicate with remote associates, customers, and business partners.
• Develops Talent – Places a high priority on developing others. Develops others through coaching, feedback, exposure, and stretch assignments. Aligns employee career development goals with organizational objectives.
• Balancing Stakeholders – Understands internal and external stakeholder requirements, expectations, and needs. Balances the interests of multiple stakeholders.
• Manages Ambiguity – Deals comfortably with change, decides and acts without the total picture. Is calm and productive, even when things are up in the air. Deals constructively with problems that do not have clear solutions or outcomes.