Contractors’ Warehouse —
Senior HR Services Business Analyst – Remote

Position Purpose:

This position ensures that Human Resources and other business initiatives are fully supported with the appropriate process, tools, and metrics. This is accomplished by using rigorous process and data analysis, adherence to formal project management and project methodology working with business and IT partners. The Sr. HRS Business Analyst is also responsible for ensuring process and system integration across the breadth of HR functional activities and to preserve confidentiality of sensitive associate and business data.

Key Responsibilities:

• 10% Organize and lead current and to be business processes using business and systems expertise, and accepted procedures and methodologies
• 20% Document business requirements and work with both IT and business partners on appropriate design decisions
• 10% Participate in appropriate steps within the solution development lifecycle to ensure functional requirements are met and meetings are facilitated with functional SMEs, peers, management, and other key stakeholders
• 20% Lead end to end implementation planning to include change management, training and support
• 10% Facilitate aspects of individual projects to include work plans, issues resolution, and status reports
• 10% Prepare, develop or configure programs and processes typically of moderate to high complexity
• 10% Participate in and perform appropriate quality assurance testing
• 10% Lead, coach and develop HRS Business Analyst and HRS Specialist as needed to accomplish business goals

Direct Manager/Direct Reports:

• Typically reports to Manager HR Services or Sr. Manager HR Services
• No associates report to this role on a permanent basis, but requires the technical leadership of a project work team: may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• · Experienced with formal project management techniques, systems development methodologies, and implementation of systems software
• · Knowledge of tools used in HR Management and contact centers such as Workday and Salesforce
• · Some experience with AI-driven tools (e.g. chatbots, FAQ bots, virtual assistants) with an understanding of predictive analytics, natural language processing or machine learning models
• · Ability to collaborate with data scientists or AI engineers to translate business needs into AI solutions.
• · Must be flexible and willing to undertake a wide variety of challenging tasks

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 4

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• · Project management experience with sound business judgment, analytical skills and ability to effectively manage issues and risks.
• · Process mapping experience and improving call center workflows and customer journeys
• · Solid communications and interpersonal skills; ability to develop effective business relationships and build consensus
• · Knowledge of HR processes and supporting systems
• · Effective consulting and facilitation skills
• AI and automation experience and it’s applications in customer service, including integration with CRM, IVR and contact center platforms