Contractors’ Warehouse —
Product Experience Manager

Position Purpose:

Congrats! You're learning about an exciting role with The Home Depot's Global Custom Commerce (GCC) team that will revitalize and invigorate the way we manage and communicate our product efforts. For this role, we are looking for an ambitious self-starter who is tech savvy with a strong people leader with problem solving acumen. This position will focus on how to approach our product experience to ensure they exceed standards for our customers and meet organizational objectives. The leader will facilitate communication – internally and externally – related to product efforts.
Why work here? Our entrepreneurial roots and maverick mentality, coupled with the resources and backing of the #1 home improvement retailer in the world, The Home Depot, is a unique opportunity for you to be a transformative retail disrupter. Plus, GCC is the world's largest online window covering company, and we've got a demonstrably awesome 20-year track record. From our open-floor office to our open-door ethos, our culture is rooted in improving, evolving, and having fun (we're pretty serious about cake, cook-offs, ping pong, meaningful work and exciting projects). Most importantly, our team members are always inspired, engaged, and ready for growth. That means you'll have the resources and the runway to create truly magical, out-of-the-box work. Moreover, you will play an important role in leveraging our culture, people, systems, processes, and technology ultimately to provide incredible customer experiences, while growing business for GCC and The Home Depot. This is your chance to be part of something big, in a small start-up environment. Were ranked as one of The Top 5 Workplaces in Texas and have consistently won the following awards: The Best Place to Work in Houston (Houston Business Journal), Houston's Top Workplaces (Houston Chronicle) and Houston's Best and Brightest.

Key Responsibilities:

• 10% Balance Stakeholders – Ensure all internal stakeholders are appropriately informed and consulted as it relates to product initiatives, questions, or concerns.
• 10% Effective Communication – Manage communication between vendors, and internal team related to product work or management
• 20% Implementation – Identify and implement potential improvements for work management and documentation
• 20% Manage Intake and Elaboration – Manage intake and elaboration of all incoming product requests and projects of varying sizes
• 40% Timely Execution – Ensure timely and thorough execution of all product initiatives

Direct Manager/Direct Reports:

• This Position typically reports to Sr. Manager
• This Position has 2 Direct Reports

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years of Work Experience:

• 5

Competencies:

• Action Oriented
• Being Resilient
• Decision Quality
• Tech Savvy
• Collaborates
• Drives Engagement
• Ensures Accountability
• Instills Trust
• Manages Complexity
• Optimizes Work Processes
• Balances Stakeholders
• Communicates Effectively
• Customer Focus
• Develops Talent
• Drives Results
• Good at analytical and logical thinking.
• Ability to manage own workload
• Ability to transfer knowledge effectively
• Ability to work on multiple projects whenever required.