Contractors’ Warehouse —
HDDC Operations Manager – San Diego

Position Purpose:

The Design Center Showroom Operations Manager serves as the primary leader for the operational areas of the Design Center's showroom. The Showroom Operations Manager will manage a team of Supervisors and associates at The Home Depot Design Center (HDDC) main showroom and fulfillment center. This roles is responsible for the general leadership of the associates, upholding operating standards, and maintaining the systems, tools, and processes that support the operational areas of the Design Center Showroom. Showroom Operational areas include Reception, Sales Qualifiers, and Maintenance. The Showroom Operations Manager must balance the responsibilities of formulating operational strategies and objectives, completing tasks, and making sure that direct reports are educated and execute on the processes, behaviors, and expectations for meeting customer needs. The Showroom Operations Manager will set the strategy for planning, budgeting, and documenting the aspects of showroom operations and will monitor metrics and meet with the other HDDC Leaders to suggest changes to ensure the business runs efficiently and successfully. They will also be responsible for their directs and indirect regarding recruitment, selection, performance appraisal, professional development, and disciplinary actions.

Key Responsibilities:

50% People:

• Responsible for recruitment, selection, performance appraisal, and professional development of Supervisors and associates
• Oversees partnerships with internal and external stakeholders to meet customer needs
• Serves in a mentoring capacity for supervisors and associates, and holds accountability to ensure everyone on their team (direct and indirect) is developed appropriately
• Inspires his or her team to have a high level of engagement and performance
• Works closely with the HDDC Leadership to ensure the overall successful administration and functioning of the operation
• Manages a team of Supervisors & Associates through hands-on leadership
• Assists with reviewing and selecting vendors to deliver innovative customer service features
• Encourages supervisors to continuously develop the personal and professional skills of their teams

30% Strategy:

• Provides high-level insight regarding the team's projects (e.g. scope and timeline)
• Oversees high-level ongoing quality control and participate in quality issue resolution
• Communicates the team's metrics and results
• Proactively identifies and resolves issues that may impair the team's ability to meet customer/business needs
• Reviews and provides constructive feedback
• Teaches, coaches/mentors, and trains associates

20% Operations Administration:

• Identifies overall training needs and solutions
• Helps set the team's success criteria, key drivers and metrics

Direct Manager/Direct Reports:

• This position reports to the Store Manager.
• This position has up to 5 direct reports.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).

Working Conditions:

• Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible, minimum 55-hour weekly schedule Valid driver's license and good driving record

Preferred Qualifications:

• 10+ years related work experience
• Working knowledge of Microsoft Office Suite
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment Ability to stay within a budget, analyzing and drawing conclusions, decisiveness, dispute/conflict resolution, process compliance

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 8

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Customer Focus – Building strong customer relationships and delivering customer-centric solutions
• Decision Quality – Making good and timely decisions that keep the organization moving forward
• Develops Talent – Developing people to meet both their career goals and the organization's goals
• Drives Engagement – Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Drives Results – Consistently achieving results, even under tough circumstances
• Drives Vision and Purpose – Painting a compelling picture of the vision and strategy that motivates others to actions
• Ensures Accountability – Holding self and others accountable to meet commitments
• Manages Conflict – Handling conflict situations effectively with minimal noise
• Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals