
Contractors’ Warehouse —
CRM / Lifecycle Marketing Manager
Location – Houston, TX
Job ID – Req150513
Category – Marketing
Apply By – 07/03/2025
Location – Houston, TX
Job ID – Req150513
Category – Marketing
Apply By – 07/03/2025
Company Overview
What’s the best place we’ve ever built? The place where we work. At Home Depot, our goal is to provide the highest level of service, the broadest selection of products, and the most competitive prices. As the world’s largest home improvement specialty retailer, we operate more than 2,200 retail stores across North America. And each of our associates are focused one thing — helping our customers build and improve their homes, businesses, and ultimately their lives.
Position Purpose:
The CRM Manager leads strategy and day-to-day execution of marketing campaigns across email, SMS, and direct mail to drive engagement, traffic, and sales for Global Custom Commerce (a company of The Home Depot) and its four e-commerce sites.
The ideal candidate is a self-starter who balances strategic vision with hands-on execution, and ideally brings experience in retail, e-commerce or agency environments dedicated to customer engagement, personalization and growth. This role partners closely with creative, analytics, merchandising, sales and IT teams to deliver seamless, and integrated experience. Technical aptitude and experience with Salesforce Marketing Cloud, along with strengths in data segmentation and personalization, are strongly preferred.
Key Responsibilities:
- 10% Budget Management – Budget management and stewardship of omni-channel investments
- 15% Channel Expertise – Partner with omni-channel partners, key stakeholders and business/initiative leaders across the enterprise to develop channel recommendations that support key customer, business and marketing goals and objectives
- 20% Direct Omni-Channel Plans – Help direct media agency and/or supervise direct reports on creation and execution of department-level omni-channel plans
- 10% Reporting & Learning – Support the analysis of reporting on channel performance and audience behaviors and incorporate learnings into current and future planning
- 25% Stakeholder Relationship Management – Develop and maintain strong relationships with key omni-channel stakeholders and business/initiative leaders across the enterprise
- 20% Test & Learn – Test and learn new and emerging omni-channel trends/opportunities that will help support frictionless customer experiences, drive our business and create competitive advantage
Direct Manager/Direct Reports:
- This position typically reports to Sr Manager, Media
- This position has 0 direct reports
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Customer-centric mindset: Focused on understanding and improving the end-to-end customer journey across channels
- Data-driven decision-making: Comfortable leveraging performance data and customer insights to optimize campaigns
- Experience with integrated marketing campaigns: Managing or contributing to campaigns that span multiple channels (email, SMS, direct mail, digital, etc.)
- Marketing technology fluency: Familiarity with CRM platforms, automation tools and analytics dashboards
- Creative problem-solver: Thrives in finding and implementing innovative solutions
- Results-oriented: Demonstrated ability to meet or exceed KPIs related to engagement, traffic, and sales
- Test-and-learn mindset: Experience running A/B tests and iterating based on results
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 5
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Decision Quality
- Collaborates
- Drives Engagement
- Ensures Accountability
- Plans and Aligns
- Communicates Effectively
- Customer Focus
- Develops Talent
- Drives Results
- Manages Conflict
Apply By:
07/03/2025
Location – Houston, TX
Job ID – Req150513
Category – Marketing
Apply By – 07/03/2025
Role Overview
Position Purpose:
The CRM Manager leads strategy and day-to-day execution of marketing campaigns across email, SMS, and direct mail to drive engagement, traffic, and sales for Global Custom Commerce (a company of The Home Depot) and its four e-commerce sites.
The ideal candidate is a self-starter who balances strategic vision with hands-on execution, and ideally brings experience in retail, e-commerce or agency environments dedicated to customer engagement, personalization and growth. This role partners closely with creative, analytics, merchandising, sales and IT teams to deliver seamless, and integrated experience. Technical aptitude and experience with Salesforce Marketing Cloud, along with strengths in data segmentation and personalization, are strongly preferred.
Key Responsibilities:
- 10% Budget Management – Budget management and stewardship of omni-channel investments
- 15% Channel Expertise – Partner with omni-channel partners, key stakeholders and business/initiative leaders across the enterprise to develop channel recommendations that support key customer, business and marketing goals and objectives
- 20% Direct Omni-Channel Plans – Help direct media agency and/or supervise direct reports on creation and execution of department-level omni-channel plans
- 10% Reporting & Learning – Support the analysis of reporting on channel performance and audience behaviors and incorporate learnings into current and future planning
- 25% Stakeholder Relationship Management – Develop and maintain strong relationships with key omni-channel stakeholders and business/initiative leaders across the enterprise
- 20% Test & Learn – Test and learn new and emerging omni-channel trends/opportunities that will help support frictionless customer experiences, drive our business and create competitive advantage
Direct Manager/Direct Reports:
- This position typically reports to Sr Manager, Media
- This position has 0 direct reports
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Customer-centric mindset: Focused on understanding and improving the end-to-end customer journey across channels
- Data-driven decision-making: Comfortable leveraging performance data and customer insights to optimize campaigns
- Experience with integrated marketing campaigns: Managing or contributing to campaigns that span multiple channels (email, SMS, direct mail, digital, etc.)
- Marketing technology fluency: Familiarity with CRM platforms, automation tools and analytics dashboards
- Creative problem-solver: Thrives in finding and implementing innovative solutions
- Results-oriented: Demonstrated ability to meet or exceed KPIs related to engagement, traffic, and sales
- Test-and-learn mindset: Experience running A/B tests and iterating based on results
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 5
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Decision Quality
- Collaborates
- Drives Engagement
- Ensures Accountability
- Plans and Aligns
- Communicates Effectively
- Customer Focus
- Develops Talent
- Drives Results
- Manages Conflict
Hybrid – An associate in a hybrid role blends in-office and remote/virtual working to complete their job duties. An associate may be required to work from a designated Home Depot location on some days, and may work from a virtual/remote location on others. We also refer to this as location – flex.
Learn more about our 4 different work locations. Additional information will be provided during the application process.
As part of the application process for this role, there will be an on-line assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment link immediately after submitting your application. Once you click on the link, you will need to complete it within 72 hours after starting it. You may stop and restart the assessment as many times as you like within the 72-hour time frame.
During the assessment, we’ll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:
- Professional Experience
- Learning Potential
- Responsibility
- Customer Focus
If you have a disability and would like to request an accommodation related to the assessment, or you would like to obtain more information about the assessment, click here to learn more.
Store Location
2140
10255 RICHMOND AVENUE
Houston, TX
Once you’ve applied, please come back and apply for other jobs at this store and any store near you.
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