Contractors’ Warehouse —
Staff Software Engineer – Reliability Engineer (Remote)

Position Purpose:

The Staff Reliability Engineer is responsible for leading a team of engineers focused on ensuring the reliability, availability, and performance for our Customer Order Management Operations team. As a Staff Reliability Engineer, you will be part of a dynamic team with engineers of all experience levels who help each other build and grow technical and leadership skills while creating, deploying, and supporting production systems. In addition, Staff Reliability Engineers will assist in tool selection, configuration, security, resilience, performance tuning, and production monitoring.

Staff Reliability Engineers contribute to foundational infrastructure elements that can be reused as well as architectural diagrams and other system-related documentation. As a Staff Reliability Engineer, you will be a core player on the reliability team and are expected to build and grow the skillsets of the more junior Engineers.

Key Responsibilities:

• 50% Delivery and Execution – Develops, tests, deploys, and maintains software, with a clear understanding of the value the software is to provide; Takes a broad view when approaching issues; using a global lens; Consistently achieves results, even under tough circumstances; Develops test suites (functional, destructive, etc) to enable success, rapid deployment of code to production; Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm; Consistently achieves results, even under tough circumstances
• 10% Learns and Grows – Actively seeks ways to grow and be challenged using both formal and informal development channels; Learns through successful and failed experiment when tackling new problems
• 20% Plans and Aligns – Creates new and better ways for the organization to be successful; Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; Works the Product Team to ensure user stories are developer ready, easy to understand and testable; Collaborates with other team members in agile processes; Relates openly and comfortably with diverse groups of people; Adapts approach and demeanor in real time to match the shifting demands of different situations
• 20% Supports and Enables – Fields questions from product and engineering teams; Helps grow junior engineers by providing guidance on modern software development frameworks, and leading technical discussions; Notes gaps on the team and provides suggestions for changes to make the team more productive

Direct Manager/Direct Reports:

• This position typically reports to Software Engineer Manager or Sr. Manager
• This position typically has 0 Direct Reports

Travel Requirements:

• No travel required.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• 3-5 years of relevant work experience
• Extensive experience with infrastructure automation tools such as Terraform, Ansible, or Chef
• Experience architecting solutions in Google Cloud, AWS, or similar cloud platforms
• Experience with monitoring and observability tools like Prometheus, Grafana, or Datadog
• Extensive experience and competence in core Reliability Engineering Principals and Practices
• Familiarity with both Unix and Windows operating systems
• Experience with security frameworks for user and services authorization and authentication
• Experience in creating and executing unit, functional, destructive, and performance tests
• Experience with modern debugging and root cause analysis techniques in distributed systems
• Experience with version control systems
• Experience in designing systems for High Availability, Disaster Recovery, Performance, Efficiency, and Security
• Exposure to developing technical roadmaps, including work estimation, refactoring, and modernizing legacy systems
• Operational support experience with a focus on system reliability
• Ability to lead teams and share knowledge across engineering functions
• Experience creating Standard Operating Procedures (SOPs) and collaborating with Principal Engineering to maintain operational excellence
• Strong communication and collaboration skills with staff engineers and business partners, particularly around fostering stability and continuous improvement

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 3

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Global Perspective
• Manages Ambiguity
• Nimble Learning
• Self-Development
• Collaborates
• Cultivates Innovation
• Situational Adaptability
• Communicates Effectively
• Drives Results
• Interpersonal Savvy

Benefits offered include health care benefits, 401K, ESPP, paid time off, and success sharing bonus.  For a full list of the various benefits The Home Depot offers, visit https://careers.homedepot.com/our-benefits.