Contractors’ Warehouse —
Sr Ops Project Manager (CREST Coaching)

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Location – Atlanta, GA

Job ID – Req148608

Category – Technology

Apply By – Applications are accepted on an ongoing basis

OVERVIEW

Location – Atlanta, GA

Job ID – Req148608

Category – Technology

Company Overview

What’s the best place we’ve ever built? The place where we work. At Home Depot, our goal is to provide the highest level of service, the broadest selection of products, and the most competitive prices. As the world’s largest home improvement specialty retailer, we operate more than 2,200 retail stores across North America. And each of our associates are focused one thing — helping our customers build and improve their homes, businesses, and ultimately their lives.

JOB DESCRIPTION

Position Purpose:

The Sr Ops Project Manager within CREST (Coaching for Results, Experiences, Speed and Teams) plays a pivotal role in scaling and enhancing the effectiveness of balanced team coaching engagements across the organization. This role is responsible for optimizing tools and processes, enabling data-driven decision-making, maintaining operational infrastructure, and aligning strategic initiatives with coaching outcomes. By managing the end-to-end coaching operations lifecycle—from intake and onboarding to reporting and continuous improvement—the Sr Ops Project Manager ensures that coaching engagements with product management, UX and engineering teams and leaders are consistent, impactful, and aligned with organizational goals.

This role will be charged with driving the following core functions:

Tools & Process Optimization: Oversee the coaching tech stack, assessment tools, and best practice documentation to ensure consistent and effective use across teams.

Data & Reporting: Lead the collection, analysis, and communication of both quantitative and qualitative data to inform coaching strategies and stakeholder decisions.

Infrastructure Management: Maintain templates, onboarding programs, knowledge-sharing platforms, and workshop tools to support operational efficiency.

Strategic Alignment: Act as a trusted advisor to internal and external stakeholders, facilitating alignment through structured cadences such as OKR reviews, planning sessions, and retrospectives.

This role is instrumental in building a scalable coaching infrastructure that supports evolving organizational needs, fosters continuous learning, and drives measurable impact.

Key Responsibilities:

Controls project scope, schedule and cost. Ensures that blueprint plan is being followed with each project. Provides thought leadership to the creation of project plans and facilitates workout sessions and key meetings.
Coordinate program changes or potential program changes to the baseline and ensures the approved changes are communicated and implemented.
Ensures project information is communicated to the project team and stakeholders. Assists business in compiling timelines, communication plans, written status reports, and scorecards. Aids in selection of success metrics for proof of concepts, pilots, and rollouts.
Determines and documents project issues/risks and tracks timely mitigation/resolution.
At the completion of a project or project phase, captures key lessons learned and communicates to PMO and business. Effectively applies lessons learned in subsequent projects.

Direct Manager/Direct Reports:

This position reports to Sr Mgr Ops Program Mgt
This position has no Direct Reports

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications:

Advanced Jira/ Jira Align knowledge and dashboard/automated reporting building capabilities

Advanced knowledge in collecting and centralizing insight/ knowledge databases

Knowledge of AI Tools (Copilot/ Glean/ Gemini) to enhance productivity and efficiency of working processes and quality of decision making

Proficient in promoting collaboration and relationship building among team members

Strong visual communication and storytelling skills using PowerPoint and other tools; able to distill complex information into clear, engaging presentations tailored to diverse audiences.

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

5

BENEFITS

Paid parental leave to bond with your new addition

401(K) savings plan with company match

Merit increases and performance bonuses

On-the-spot recognition and rewards for a job well done

Bonus Eligible

401(k) Company Matching

Employee Stock Purchase Program

See More Benefits

OVERVIEW
BENEFITS

OVERVIEW

Location – Atlanta, GA

Job ID – Req148608

Category – Technology

Role Overview

Position Purpose:

The Sr Ops Project Manager within CREST (Coaching for Results, Experiences, Speed and Teams) plays a pivotal role in scaling and enhancing the effectiveness of balanced team coaching engagements across the organization. This role is responsible for optimizing tools and processes, enabling data-driven decision-making, maintaining operational infrastructure, and aligning strategic initiatives with coaching outcomes. By managing the end-to-end coaching operations lifecycle—from intake and onboarding to reporting and continuous improvement—the Sr Ops Project Manager ensures that coaching engagements with product management, UX and engineering teams and leaders are consistent, impactful, and aligned with organizational goals.

This role will be charged with driving the following core functions:

Tools & Process Optimization: Oversee the coaching tech stack, assessment tools, and best practice documentation to ensure consistent and effective use across teams.

Data & Reporting: Lead the collection, analysis, and communication of both quantitative and qualitative data to inform coaching strategies and stakeholder decisions.

Infrastructure Management: Maintain templates, onboarding programs, knowledge-sharing platforms, and workshop tools to support operational efficiency.

Strategic Alignment: Act as a trusted advisor to internal and external stakeholders, facilitating alignment through structured cadences such as OKR reviews, planning sessions, and retrospectives.

This role is instrumental in building a scalable coaching infrastructure that supports evolving organizational needs, fosters continuous learning, and drives measurable impact.

Key Responsibilities:

Controls project scope, schedule and cost. Ensures that blueprint plan is being followed with each project. Provides thought leadership to the creation of project plans and facilitates workout sessions and key meetings.
Coordinate program changes or potential program changes to the baseline and ensures the approved changes are communicated and implemented.
Ensures project information is communicated to the project team and stakeholders. Assists business in compiling timelines, communication plans, written status reports, and scorecards. Aids in selection of success metrics for proof of concepts, pilots, and rollouts.
Determines and documents project issues/risks and tracks timely mitigation/resolution.
At the completion of a project or project phase, captures key lessons learned and communicates to PMO and business. Effectively applies lessons learned in subsequent projects.

Direct Manager/Direct Reports:

This position reports to Sr Mgr Ops Program Mgt
This position has no Direct Reports

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications:

Advanced Jira/ Jira Align knowledge and dashboard/automated reporting building capabilities

Advanced knowledge in collecting and centralizing insight/ knowledge databases

Knowledge of AI Tools (Copilot/ Glean/ Gemini) to enhance productivity and efficiency of working processes and quality of decision making

Proficient in promoting collaboration and relationship building among team members

Strong visual communication and storytelling skills using PowerPoint and other tools; able to distill complex information into clear, engaging presentations tailored to diverse audiences.

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

5

Home Depot store employee, cashier, entering data on a touchscreen

BENEFITS

Paid parental leave to bond with your new addition

401(K) savings plan with company match

Merit increases and performance bonuses

On-the-spot recognition and rewards for a job well done

Bonus Eligible

401(k) Company Matching

Employee Stock Purchase Program

See More Benefits

Work Location

Work Location

Hybrid – An associate in a hybrid role blends in-office and remote/virtual working to complete their job duties. An associate may be required to work from a designated Home Depot location on some days, and may work from a virtual/remote location on others. We also refer to this as location – flex.

Learn more about our 4 different work locations. Additional information will be provided during the application process.

ONLINE ASSESSMENT

ONLINE ASSESSMENT

As part of the application process for this role, there will be an on-line assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment link immediately after submitting your application. Once you click on the link, you will need to complete it within 72 hours after starting it. You may stop and restart the assessment as many times as you like within the 72-hour time frame.

During the assessment, we’ll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:

Professional Experience
Learning Potential
Responsibility
Customer Focus

If you have a disability and would like to request an accommodation related to the assessment, or you would like to obtain more information about the assessment, click here to learn more.

Store Location

9090
2455 PACES FERRY RD
Atlanta, GA

Once you’ve applied, please come back and apply for other jobs at this store and any store near you.

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Contractors’ Warehouse —Sr Ops Project Manager (CREST Coaching)

OVERVIEW

JOB DESCRIPTION

BENEFITS

OVERVIEW

Company Overview

JOB DESCRIPTION

Position Purpose:

This role will be charged with driving the following core functions:

Tools & Process Optimization: Oversee the coaching tech stack, assessment tools, and best practice documentation to ensure consistent and effective use across teams.

Data & Reporting: Lead the collection, analysis, and communication of both quantitative and qualitative data to inform coaching strategies and stakeholder decisions.

Infrastructure Management: Maintain templates, onboarding programs, knowledge-sharing platforms, and workshop tools to support operational efficiency.

Strategic Alignment: Act as a trusted advisor to internal and external stakeholders, facilitating alignment through structured cadences such as OKR reviews, planning sessions, and retrospectives.

This role is instrumental in building a scalable coaching infrastructure that supports evolving organizational needs, fosters continuous learning, and drives measurable impact.

Key Responsibilities:

Controls project scope, schedule and cost. Ensures that blueprint plan is being followed with each project. Provides thought leadership to the creation of project plans and facilitates workout sessions and key meetings.

Coordinate program changes or potential program changes to the baseline and ensures the approved changes are communicated and implemented.

Ensures project information is communicated to the project team and stakeholders. Assists business in compiling timelines, communication plans, written status reports, and scorecards. Aids in selection of success metrics for proof of concepts, pilots, and rollouts.

Determines and documents project issues/risks and tracks timely mitigation/resolution.

At the completion of a project or project phase, captures key lessons learned and communicates to PMO and business. Effectively applies lessons learned in subsequent projects.

Direct Manager/Direct Reports:

This position reports to Sr Mgr Ops Program Mgt

This position has no Direct Reports

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Preferred Qualifications:

Advanced Jira/ Jira Align knowledge and dashboard/automated reporting building capabilities

Advanced knowledge in collecting and centralizing insight/ knowledge databases

Knowledge of AI Tools (Copilot/ Glean/ Gemini) to enhance productivity and efficiency of working processes and quality of decision making

Proficient in promoting collaboration and relationship building among team members

Strong visual communication and storytelling skills using PowerPoint and other tools; able to distill complex information into clear, engaging presentations tailored to diverse audiences.

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

5

BENEFITS

OVERVIEW

BENEFITS

OVERVIEW

Role Overview

Position Purpose:

This role will be charged with driving the following core functions:

Tools & Process Optimization: Oversee the coaching tech stack, assessment tools, and best practice documentation to ensure consistent and effective use across teams.

Data & Reporting: Lead the collection, analysis, and communication of both quantitative and qualitative data to inform coaching strategies and stakeholder decisions.

Infrastructure Management: Maintain templates, onboarding programs, knowledge-sharing platforms, and workshop tools to support operational efficiency.

Strategic Alignment: Act as a trusted advisor to internal and external stakeholders, facilitating alignment through structured cadences such as OKR reviews, planning sessions, and retrospectives.

This role is instrumental in building a scalable coaching infrastructure that supports evolving organizational needs, fosters continuous learning, and drives measurable impact.

Key Responsibilities:

Controls project scope, schedule and cost. Ensures that blueprint plan is being followed with each project. Provides thought leadership to the creation of project plans and facilitates workout sessions and key meetings.

Coordinate program changes or potential program changes to the baseline and ensures the approved changes are communicated and implemented.

Ensures project information is communicated to the project team and stakeholders. Assists business in compiling timelines, communication plans, written status reports, and scorecards. Aids in selection of success metrics for proof of concepts, pilots, and rollouts.

Determines and documents project issues/risks and tracks timely mitigation/resolution.

At the completion of a project or project phase, captures key lessons learned and communicates to PMO and business. Effectively applies lessons learned in subsequent projects.

Direct Manager/Direct Reports:

This position reports to Sr Mgr Ops Program Mgt

This position has no Direct Reports

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Preferred Qualifications:

Advanced Jira/ Jira Align knowledge and dashboard/automated reporting building capabilities

Advanced knowledge in collecting and centralizing insight/ knowledge databases

Knowledge of AI Tools (Copilot/ Glean/ Gemini) to enhance productivity and efficiency of working processes and quality of decision making

Proficient in promoting collaboration and relationship building among team members

Strong visual communication and storytelling skills using PowerPoint and other tools; able to distill complex information into clear, engaging presentations tailored to diverse audiences.

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Contractors’ Warehouse —
Sr Ops Project Manager (CREST Coaching)