Contractors’ Warehouse —
Manager Operations Strategy

Position Purpose:

The Manager of Operations Strategy will facilitate key strategic initiatives to successfully implement change and deliver value to the organization. The manager will own all aspects of program management including management of cross-functional linkages, program tracking and reporting, issue and risk management, cross-functional communication and timelines & logistics. The manager will also conduct data analytics activities to support and inform decision making on key strategic projects as needed.

Key Responsibilities:

• Connect cross-functional teams to identify dependencies and facilitate removal of roadblocks
• Provide avenues for accountability to facilitate teams delivering their commitments
• Capture and manage risks and escalations as needed to drive ongoing progress
• Influence stakeholders and leadership through data-driven reporting; build and manage program reporting, plans, and dashboards
• Support the definition of outcomes delivered by the initiative, in partnership with stakeholders and subject matter experts
• Manage program communications with stakeholders and participants and determine resources required to support business partners
• Facilitate assignment of initiatives across the team based on business partner needs and associate strengths and development needs

Direct Manager/Direct Reports:

• Direct and indirect reports typically include 2-5 Business Analysts.
• Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.
• Typically procedures for analyzing situations and making conclusions are very diverse.
• Typically considers among many different options or procedures when solving problems.
• Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Experience leading large, cross-functional initiatives
• Ability to think strategically and tactically, and utilize change management practices to make programs successful
• Experience leading outcome-focused discussions, brainstorms, and working sessions
• Experience building, coordinating, maintaining, and communicating plans across multiple teams and with senior leaders
• Communication skills with both technical and operational stakeholders within large, rapid growth environments
• Experience owning program strategy, end-to-end initiative delivery, and communicating results to senior leadership
• Experience using data and metrics to determine and drive improvements

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 5

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Strong business, functional and/or store knowledge for their area of responsibility
• Leadership and management experience preferred
• Strong operations, retail and/or field experience required
• Ability to partner/communicate well with the field/stores
• High sense of urgency in responding to field needs
• Strong big picture; strategic thinking skills
• Strong quantitative skills such as statistics and data analysis.