The Director – Pro Merchandising Operations will serve as a key role in leading the Home Depot Pro strategic growth initiatives. The Director – Pro Merchandising Operations will have responsibility for ownership of an enterprise initiative, leading a team and strategy for the long-range planning and the short-term focus of delivering results associated with current business initiative. Key dimensions of the role include project management, leading a Pro initiative, designing/implementing process improvements and building productive relationships among cross-functional partners. Through process efficiencies, cost controls, financial oversight, analytics, and project improvement , the position will build and maintain a best-in-class business performance through continual improvement in people, process, and technology interfaces. This position is also accountable for the strategy and optimization of expense levers to hit financial targets and profitability. 

In this Role:  

• Assortment Strategy & Analytics – This role leads all assortment-related processes and analytics to support the Complex Pro occasion. It is responsible for continuously enhancing decision-making quality around product selection, quantity planning, and sourcing. The role collaborates cross-functionally with Core Merchandising, IPR, and Channel Management to ensure data is effectively integrated into related business processes. 

• Sales Enablement & Product Training – This role oversees initiatives that empower the Outside Sales team to confidently sell across all projects. Responsibilities include designing and executing a comprehensive product training methodology and coordinating regional training events nationwide.  

• Pro Partners Program Leadership – This role designs and manages the Pro Partners program, which connects our Outside Sales team with Supplier Outside Sales representatives. Key responsibilities include driving process improvements, maintaining a consistent quarterly business review cadence, and tracking program performance metrics.  

• Non-Stock Supplier Operations – The role manages operations related to non-stock suppliers, ensuring their assortments are accurately represented in our selling systems and meet performance standards through our compliance program. It also partners closely with Pro Merchants to ensure high-level execution from suppliers. 

 
Key Responsibilities: 

• 10% Change Management – Leads through strategic changes, and introduces metrics designed to track the effects of action plans and determine whether the actions are effective at meeting targets or whether new plans should be developed 

• 10% Communication – Develops an effective plan for communicating project information to teams and stakeholders; Develops written status reports and scorecards, and presents review documents to senior leaders 

• 40% Leadership – Responsible for the assessment and selection of talent, builds effective teams, develops others through coaching feedback and guidance, aligns goals, and creates a positive culture through driving engagement 

• 10% Operational Leadership – Lead the establishment of a suite of common processes, operating procedures, policies, reports and tools across all programs that encompass THD Pro resources; Works to ensure accountability in execution of programs in adherence to established processes and monitor operational performance 

• 10% Program Governance – Govern program pipeline in partnership with senior leaders to ensure the highest and best use of resources; Based on performance and strategic metrics, make recommendations for expansion or contraction of key initiatives and identify overlaps 

• 10% Project Leadership – Develop an effective plan for controlling project scope, schedule, task assignment, budget, and monitors project execution to ensure the plan is being followed; Documents the project dependencies and ensures a viable work plan is created that results in the on time completion of the project 

• 10% Stakeholder Management – Maintains a close and positive relationship with cross-functional leaders to ensure smooth and seamless integration of new programs into regular operations when appropriate; Obtains feedback on an ongoing basis to monitor the degree to which programs meet needs and expectations  

Direct Manager/Direct Reports: 

• This position typically reports to DMM Pro Merchandising 

• This position has 2-6 Direct Reports and 10-20 Indirect Reports

Travel Requirements: 

• Typically requires overnight travel up to 25% of the time. 

Physical Requirements: 

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. 

 
Working Conditions: 

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. 

 
Minimum Qualifications: 

• Must be eighteen years of age or older. 

• Must be legally permitted to work in the United States. 

 
Preferred Qualifications: 

• Working knowledge of Microsoft Office Suite 

• Working knowledge of Tableau 

• Working knowledge of presentation software (e.g., Microsoft PowerPoint) 

• Working knowledge of analytical/statistics software (e.g., SPSS, SAS, R, Stata) 

• Demonstrated ability to collaborate and work effectively with cross-functional teams 

• Ability to develop and apply advanced mathematical/statistical techniques 

• Ability to draw accurate conclusions from financial documentation 

• Demonstrated project management skills 

• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences 

• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers 

• Excellent written and verbal communication skills 

• Consulting and/or retail experience 

• 6+ years of previous leadership experience 

 
Minimum Education: 

• The knowledge, skills and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job. 

 
Preferred Education: 

• No additional education 

 
Minimum Years of Work Experience: 

• 7 

 
Preferred Years of Work Experience: 

• No additional years of experience 

 
Minimum Leadership Experience: 

• None 

 
Preferred Leadership Experience: 

• None 

 
Certifications: 

• None 

 
Competencies: 

• Courage 

• Decision Quality 

• Builds Effective Teams 

• Ensures Accountability 

• Instills Trust 

• Plans and Aligns 

• Communicates Effectively 

• Customer Focus 

• Develops Talent 

• Drives Results