Contractors’ Warehouse —
Sr. Manager, Program Operations – Orange Apron Media

Position Purpose:

The Sr. Manager, Program Operations is responsible for leading strategic marketing initiatives, cross-functional program execution, and platform and learning operations to ensure organizational alignment, operational efficiency, and scalable business growth for Orange Apron Media.

Key Responsibilities:

• 25% Marketing & Communications: Supervise the development and execution of marketing strategies, including sales enablement, product marketing, and brand development, ensuring alignment with organizational goals and supporting the needs of internal and external partners.
• 25% Program Management: Oversee cross-functional teams, ensuring strategic initiatives are executed efficiently and on time, driving forward program-level priorities + workstreams
• 25% Platform Operations: Manage platform-related operations, including learning, onboarding, and knowledge base systems, optimizing for scalability and effectiveness.
• 15% Leadership & Collaboration: Lead and guide a team of managers, sr. analysts + analysts, ensuring strong communication and cross-department alignment.
• 10% Process Optimization & Efficiency: Identify opportunities for process improvements, driving organizational efficiency and ensuring streamlined operations.

Direct Manager/Direct Reports:

• This position reports to the Director, Advertiser Experience

  This position has 3+ Direct Reports

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.
   

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
   

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
   

Minimum Qualifications:

• Must be 18 years of age or older
• Must be legally permitted to work in the United States
   

Preferred Qualifications:

• Proven ability to optimize processes, drive efficiencies, and improve operational workflows.
• Experience executing in marketing strategies, sales enablement, and brand strategy.
• Strong organizational and detail-oriented skills, with a focus on ensuring high-quality execution.
• Exceptional leadership, communication, and cross-functional collaboration skills.
• Experience in overseeing platform operations and internal systems management.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
   

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
   

Minimum Years of Work Experience:

• 8
   

Preferred Years of Work Experience:

• 8
   

Minimum Leadership Experience:

• 4
   

Preferred Leadership Experience:

• 7
   

Certifications:

• None  
   

Competencies:

• Business Insights
• Collaborates
• Builds Networks
• Communicates Effectively
• Strategic Mindset
• Excellent written and verbal (presentation) communication skills.
• Ability to manage multiple projects and demands.
• Strong business, functional and/or store knowledge.
• Strong quantitative skills such as statistics and data analysis.
• Strong operations, retail and/or field experience.
• Ability to form strong technical and field partnerships with internal and external contacts.