Contractors’ Warehouse —
Senior Manager, New Product Development & Home Depot Protection Plans

Position Purpose:

The Senior Manager, New Product Development & Home Depot Protections Plans leads in defining and implementation of strategies to drive incremental Credit, Home Depot Protection Plan (HDPP), and company sales. Oversees team that designs, tests and rolls out new financial and extended warranty programs, promotions, products or services. Focuses on identifying and evaluating new credit programs to meet changing customer needs, developing strategy for new account generation and HDPP revenue growth, improving operational efficiencies and/or the creation and implementation of new features/services that will enhance the customer experience. This role works cross functionally with internal and external partners (including Information Technology, Product Managers, Merchants, Store Operations, Home Services, third-party vendors and others) to develop and implement Credit and extended warranty programs that support strategic initiatives.

This role requires strong project management skills and the ability to effectively communicate and influence partners to support and execute solutions.

Key Responsibilities:

• Identify and evaluate new financing and extended warranty programs, promotions, products and services that support the needs of current or future customers, or that support new strategic initiatives or acquisitions. Manage or oversee their design, development, prioritization, and implementation based on each initiative’s projected business case.
• Includes managing a staff to deliver multiple or large-scale strategic projects and taking an active role in the professional development of direct reports. Staff could include direct reports or associates of financial partner.
• May include P&L responsibility for particular programs or products. Work with Finance to set departmental and program budgets. Manage expenditures within approved department and program budgets.
• Oversee the development and execution of detailed project design/ implementation plans. Utilize project management and people management skills to ensure timely completion of projects at the highest quality levels.
• Assess financial and operational/quality results of new programs against predetermined goals. Determine whether programs should be rolled out, make recommendations to Sr Management and, if applicable, develop implementation strategies and budgets.
• Partner with Legal to execute contractual agreements pertaining to financing and extended warranty programs, often involves negotiating with third parties.

Direct Manager/Direct Reports:

• Typically reports to Director Credit Services
• Accountable for direct supervision of the work activities of others. In addition to personnel issues — including selection, termination, performance appraisal and professional development of subordinates.

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Experience in product development and/or project management in credit or financial services preferred

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 7

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• A thorough working knowledge of the principles/disciplines of the retail industry, the extended warranty industry, and/or the financial services industry.
• A strong grasp of Program / Product Management skills with a proven record of developing new financial products and/or services.
• Ability to manage/coordinate multiple, simultaneous projects. Understands Time Management skills and uses those skills to deal with unplanned projects and interruptions. Both demonstrates and teaches those skills to direct reports.
• Results driven, able to think strategically about business problems and opportunities and to focus efforts on projects that most closely support key company initiatives.
• Ability to draft concise but compelling communications, and to verbally deliver presentations and business cases to gain support for prioritization of key strategic initiatives.
• Ability to build relationships with numerous internal and external stakeholders, winning them over as active collaborators in driving the success of key projects. Must be able to network to identify required resources when necessary, and be able to lead collaborative, cross-functional meetings.
• Ability to leverage data and analysis to craft a well-thought story and business case, and to work with Finance partners to test those hypotheses. Ability to work with Finance partners to respond to requests for ad hoc data, and to request / evaluate ad hoc reporting.
• Demonstrated decisiveness and sound decision-making skills
• Demonstrated ability to lead and develop a team of associates, setting a vision and supporting the team to accomplish objectives and deliver results.