Contractors’ Warehouse —
SR USER EXPERIENCE DESIGNER

Position Purpose:

At The Home Depot, we get UX; it is baked into our DNA. Now we are expanding our team to drive new initiatives. As a member of the UX team, you will work with other strategists, designers, and researchers to help craft end-to-end experiences and identify customer needs.

You are a designer with a desire to solve interesting and meaty customer problems.  Whether it's using design thinking techniques to drive ideation and alignment or bringing a paper prototype to your user for a quick experiment, you can identify and execute the right steps towards solving a problem.  You recognize the value of well-crafted design along with the value of imagination and play in building great products within a business environment.

With passion for good interaction and visual design, you can craft end-to-end experiences to enact cutting-edge retail strategies; balancing user needs with business strategy and ultimately creating delight for your customers. You love to work hand in hand with your users to build a more effective and efficient experience for them. You might not consider yourself a researcher, but you have solid awareness of research best practices and know that research is the foundation towards good design.  You can also use evaluative approaches to iteratively improve your products.

You appreciate feedback and support from fellow researchers, designers, engineers, analysts, or product managers in our cross functional environment. You enjoy collaborative effort, taking feedback and input to your UX activities as a means of improving the end result. You are as comfortable influencing business leadership as you are your product leadership and individual contributors. You are the customer and user advocate. You drive innovation by championing actionable user insights, deeply understanding our customers, enhancing product usability, and providing our team avenues to delight our customers. You communicate effectively and share a point of view that guides quality decisions.

Key Responsibilities:

• 25% – Active Contributor in Planning and Strategy Activities – Executes on the experience vision & purpose: Combines user research outputs with OKRs of partners to clearly deliver on the vision of their experiences & drive alignment with partners in solutions on assigned product. Proactively identifies additional value across an experience domain. Leads stakeholder meetings to drive product alignment. Partners with Product, Development, other UX resources. Displays situational adaptability, is able to step in and drive change in products to better align with user needs or organizational goals. Has courage and organizational savvy to drive this change.
• 5% – Coaching and Mentoring – Actively refers outside talent. Coaches junior resources in UX activities. Mentors apprentices in product or workstream.
• 70% – Delivery and Execution – Advocates for design centered thinking inside your product. Provides UX design artifacts & tests usability of their assigned product. Leads data collection and synthesis.
   

Direct Manager/Direct Reports:

• This Position typically reports to the User Experience Manager
• This Position has 0 Direct Reports

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.
   

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be 18 years of age or older
• Must be legally permitted to work in the United States
   

Preferred Qualifications:

• 5-7 years of UX experience in an Enterprise or retail environment or a degree in related field
• 5-7 years of experience working with agile software development teams
• Desire to thrive in a fast-moving environment
• Demonstrated ability to initiate and self-manage complex projects
   

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

   

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
   

Minimum Years of Work Experience:

• 4
   

Preferred Years of Work Experience:

• 5

Minimum Leadership Experience:

• None
   

Preferred Leadership Experience:

• None

Certifications:

• None
   

Competencies:

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results