Contractors’ Warehouse —
Program Manager, PRO

Position Purpose:

• 35% Program Leadership & Execution – Oversees the full program lifecycle from initiation to completion, ensuring alignment on scope, objectives, and execution strategies. Develops and maintains program roadmaps, integrates cross-functional project plans, and establishes clear governance structures. Proactively identifies risks, removes roadblocks, and drives informed decision-making to maintain momentum and achieve business goals. Ensures program quality, scalability, and adaptability in response to evolving priorities.
• 20% Team Leadership & Development – Manages and mentors Project Managers, ensuring they are adequately trained, equipped, and performing at the required level. Selects, develops, and motivates assigned staff, fostering a high-performing and collaborative team. Provides strategic direction, removes barriers, and empowers teams to drive successful project execution. Champions Agile project management fundamentals, ensuring requirements are identified, priorities are clear, and resources are effectively aligned.
• 20% Cross-Functional Alignment & Accountability – Leads collaboration across teams to drive alignment on program goals, priorities, and interdependencies. Establishes a structured communication cadence, facilitates key meetings, and ensures clear accountability for milestones. Holds teams responsible for deliverables, proactively resolving conflicts, mitigating risks, and escalating challenges when necessary. Cultivates a high-performance, solutions-oriented environment.
• 15% Process Optimization & Change Management – Identifies inefficiencies and implements scalable improvements through retrospectives, stakeholder feedback, and data-driven insights. Oversees the evolution of processes, ensuring streamlined workflows and best practices are embedded across initiatives. Manages program-level change adoption, ensuring teams are prepared, aligned, and supported through transitions. Maintains PMO documentation for consistency and operational excellence. 
• 10% Program Visibility & Stakeholder Communication – Develops executive-level dashboards, reports, and updates to provide transparency into program performance, risks, and outcomes. Tracks key metrics, synthesizes insights, and ensures leadership and stakeholders remain informed and engaged. Drives clarity in reporting to support data-driven decision-making and strategic alignment.

Direct Manager/Direct Reports:

• This position reports to Senior Manager, PMO
• This position has 3 Direct Reports

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Bachelor's degree and PMP, Agile, or similar certifications preferred
• Eight plus years of experience in program management, operations, or business transformation
• Proficiency in project management tools and methodologies
• Proven ability to lead and develop high-performing teams
• Strong expertise in program governance, resource planning, and cross-functional leadership
• Experience in developing and implementing project plans, timelines, and budgets for complex initiatives
• Risk management skills with ability to identify and mitigate potential roadblocks
• Excellent problem-solving, communication, and stakeholder engagement skills
• Prior experience in e-commerce, creative, digital, marketing and/or advertising

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 5

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• PMI-PMP Certification

Competencies:

• Project Management Expertise: Demonstrates a deep understanding of project management principles and methodologies, including initiating, planning, executing, monitoring budgets and deliverables and closing projects. This includes experience with risk management, stakeholder communication and continuous improvement practices.
• Builds Effective Teams: Coaches and develops project managers, fostering a high-performing team. Provides guidance on best practices, career growth and skills development
• Cross-Functional Collaboration: Experience working within a cross-functional environment and with multiple teams to drive buy-in of diverse audiences and build collaboration
• Ensures Accountability: Sets clear expectations for project execution and team performance. Ensures accountability and provides feedback to drive continuous improvement
• Drives Vision & Purpose: Connects individual projects to the broader organizational strategy, ensuring alignment with business priorities and identifying opportunities for efficiency and integration
• Change Management: Leads teams through change by effectively communicating vision, addressing resistance, and ensuring smooth adoption of new processes and tools
• Strategic Thinking: The ability to think strategically about project requirements and independently research and acquire necessary elements or missing details
• Problem-Solving Skills: Must have the ability to take complex objectives/projects and break them down into simplified, executable tasks
• Communication: Facilitate clear and effective communication among project stakeholders, ensuring that all parties are informed and aligned on project goals and progress. This includes the ability to convey complex information clearly and concisely to diverse audiences
• Continuous Improvement: Champions continuous improvement through conducting retros, sending surveys, process review & improvements and maintaining PMO documentation