Contractors’ Warehouse —
Director Operations Process – Labor Engineering

Position Purpose:

Position Purpose:

• Lead development, maintenance, and continuous improvement of the labor model across US stores
• Serve as the enterprise expert on store labor, providing strategic guidance to leaders across Store Operations, Stores, and the broader enterprise
• Partner cross-functionally to ensure labor impacts are considered in project planning, pilots, and enterprise initiatives
• Oversee workflow and execution of labor engineering projects, including time studies, productivity and investment initiatives, and other project support
• Aggregate and analyze data to inform labor strategy and influence decision-making
• Stay current on industry trends and tools to evolve the labor model and enhance operational outcomes
• Select, develop, and motivate assigned staff

Key Responsibilities:

• Partner with others across Home Depot to ensure operational areas are considered in project plans.
• Coordinate responsibilities of Operations Managers and Analysts. Support and partner with
• Operations Strategy Team in developing, staffing, piloting and implementing process improvements
• within the stores.
• Responsible for the overall project work flow and roll-out schedule in regard to operational area.
• Measure impact of changes and new projects on operational area.
• Remain up-to-date on operational area of expertise to meet requests for improvement and practice
• continuous process improvement.
• Partner with Field Implementation Managers to establish project metrics and tollgates in relation to
• operational expertise.
• Use expertise in strategic thinking and process design to drive successful improvements in
• operational area; work toward quick implementation and quick return on investment.
• Evaluate needs of multiple project requests and impact on operational area, aggregate data gathered
• by Operations Analysts and ensure needs of projects are met.
• Selects, develops, and motivates assigned staff.

Direct Manager/Direct Reports:

• Direct and indirect reports typically include 5 professionals and 14 support associates.
• Typically requires interpersonal skills for dealing with sensitive or controversial situations.
• Typically faces situations that have a variety of interpretations and require careful evaluation.
• Typically considers new approaches within general policies and short-term goals when solving
• problems.
• Typically expected to provide infrequent status reports to management only as appropriate.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
• Under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to people or situations.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Preferred Qualifications:

• 4 years management experience at The Home Depot preferred
• Experience with managing labor and/or retail operational processes
• Experience leading analytical teams

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 8

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Proven financial analysis and business acumen.
• Strong understanding of Operations and area of expertise.
• Able to easily influence others.
• Strong analytical and problem solving skills.
• Excellent skills in communication and leveraging partnerships to benefit project objectives.
• Proven track record in management and leadership skills.
• Typically requires overnight travel 5% to 20% of the time.