Contractors’ Warehouse —
Virtual Apron – Manager Operations Process (FLEX)

Position Purpose:

The Manager of Operations Process is responsible for managing projects focused on supporting business growth and process improvement within the Virtual Apron business.  This role is expected to collaborate cross functionally with stakeholders across the organization to align on strategies to bring value to the Home Depot.  Key responsibilities include creating and maintaining project work plans, researching and analyzing potential opportunities for growth, developing strategies to address and capture specific opportunities, testing and refining recommendations, evaluating results, and making recommendations for implementation. These responsibilities require effective communication skills, building relationships and partnerships, and leveraging business proficiency to suggest solutions and provide recommendations

Key Responsibilities:

• 20% Develop and Implementation – Develop and implement changes that improve overall services operations processes that are likely to add value to the organization’s bottom line. Manage/drive core services operations projects and/or process improvements.

• 15% Manage day-to-day process – Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.

• 10% Analyze Components – Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.

• 10% Analyze Industry – Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.

• 10% Communicate Effectively – Communicate effectively and build strong, effective partnerships with the field/service providers and throughout The Home Depot.

• 10% Maintain Knowledge Base – Maintain knowledge base regarding specific operations and processes within store operations.

• 10% Manage Issues & Roadblocks – Manage issues and roadblocks that arise related to their area of responsibility.

• 10% Training – Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.

• 5% Anticipate Field and Service Provider Needs – Respond proactively to unanticipated field and service provider needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.

Direct Manager/Direct Reports:

• This Position typically reports to Senior Manager Ops Process.

• This role has 0 direct reports.

                    
Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be 18 years of age or older.

• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Background in project management, process design, or consulting within a corporate environment preferred
• Ability to make data driven decisions using analytical tools
• Demonstrated ability in change management and ability to collaborate and work effectively across cross-functional teams
• Experience in customer experience enhancements through operational improvements
• Minimum of 3 years in a process or project management related field
• Excellent written and verbal communication skills
• Certified Project Management Professional (PMP)

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 5

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• No previous leadership experience

Preferred Leadership Experience:

• 1+ year of previous leadership experience

Certifications:

• Certified Project Management Professional (PMP)

Competencies:

• Action Oriented

• Manages Ambiguity

• Communicates Effectively

• Strategic Mindset

• Strong business, functional and/or store knowledge for their area of responsibility

• Strong operations, retail and/or field experience required

• Ability to partner/communicate well with the field/stores

• High sense of urgency in responding to field needs

• Strong big picture; strategic thinking skills

• Strong quantitative skills such as statistics and data analysis