Contractors’ Warehouse —
Senior Ops Data Analyst, Services – Atlanta, GA

Position Purpose:

The Senior Data Analyst within the Home services organization will be a key member of the analytics team supporting various internal stakeholders such as lead management and customer experience teams via data and insights. The candidate will have an opportunity to support various home services programs by not only analyzing the performance of leads, sales, budgets, and dashboards but also will be able to analyze multiple components of a problem and then make conclusions to help drive initiatives, and projects that bring value to The Home Depot. They will be responsible for working collaboratively with other analysts to apply established analytical processes on diverse datasets to deduce insights and solve real-world business problems. This position leverages technical abilities to synthesize complex analytical tasks into easily understood data-driven stories. This role will ensure that all reporting and analytical responsibilities are competently completed in a timely manner continually seeking out opportunities to hone existing technical skills (e.g., writing SQL/code, statistics). This role uses strategic thinking to see the big picture, determine the problem and understand fundamental parts of the problem; provide input on strategy based on knowledge of industry and technology trends. The successful candidate will be able to communicate issues and roadblocks related to their areas of responsibility, as well as facilitate problem-solving sessions with multiple groups of people. This role will prepare and deliver insights and recommendations based on analyses.

Key Responsibilities:

• 25% Interpret data based on specific knowledge of statistics and procedures used/ Provide Data to all directors to support decision making. Provide input on forecast based on knowledge of product and technology.
• 20% Review sales/financial analyses (what sold/did not sell; determine which categories have potential to move upward; cost/benefit analysis; data process modeling/analysis of problems, regression analysis).
• 15% Identify trends in consumer lifestyle and technology; conduct customer focus groups and analyze/synthesize findings. Scan business/industry trends; scan competitive landscape; analyze consumer data.
• 20% Provide input on strategy based on knowledge of industry and technology trends. Provide customers with specialized information from a variety of resources. Facilitate workout problem-solving sessions with multiple groups of people.
• 20% Synthesize findings and derive conclusions from analyses and make oral/written recommendations to upper management. Execute tasks related to core operations projects and/or process improvements. Execute day to day processes related to their areas of responsibility. Communicate issues and roadblocks related to respective area.

Direct Manager/Direct Reports:

• This position reports to a Services Analytics Manager.
• This position has no direct reports.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Expert level proficiency in SQL for data pipelining and reporting.
• Experience with Google data form for pipeline management and orchestration.
• Knowledge on GitHub for version control.
• ​Work experiences in data mining, statistical analysis, and/or forecasting.
• Working knowledge on Python for statistical modeling.

​Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 4

Preferred Years of Work Experience:

• 5 to 6

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Critical thinking skills to identify the strengths and weaknesses of alternative solutions; ability to understand and foresee implications of new information for current and future problem solving.
• An unquenchable intellectual curiosity for getting at the underlying story being told within the data.
• Ability to persist and navigate around roadblocks, occasionally working autonomously to self-solve problems without direct guidance from leadership.
• Creative approach to problem solving, innovation, and issue resolution.
• Strong written and verbal communication skills. Ability to persuade, inform, and influence others based on findings. A track record of taking complex results and communicating them in an easily understood way.
• Superior interpersonal skills and ability to collaborate actively and work in a team environment. Ability quickly learn and adapt to new technologies, tools, and techniques.