Contractors’ Warehouse —
Cybersecurity Identity Fraud Staff Analyst (Remote)

Position Purpose:

We are seeking an Identity Fraud Staff Analyst to join our Identity Fraud Prevention Team. This role is responsible for detecting, analyzing, and mitigating digital identity fraud, with a focus on omni-channel fraud prevention, account takeover (ATO), and account origination (AO) fraud. As the senior resource on the team, you will leverage your deep fraud expertise to drive strategic fraud prevention initiatives, enhance detection models, and collaborate across teams to protect our customers and business from evolving fraud threats.

Key Responsibilities:

Fraud Prevention & Analysis

• Serve as the senior fraud expert within the Identity Fraud Prevention Team, leading investigations and analytics related to ATO, AO fraud, and synthetic identity threats.
• Analyze digital identity signals across multiple channels (web, mobile, call center, in-store) to identify emerging fraud trends and vulnerabilities.
• Develop, tune, and optimize fraud detection rules, signals, and scoring models to reduce false positives and enhance fraud prevention effectiveness.
• Partner with data science, fraud strategy, and engineering teams to refine machine learning models and identity proofing techniques.

Risk Mitigation & Strategy

• Assist in the design and implementation of risk-based authentication and identity verification strategies to prevent unauthorized access and fraudulent account creation.
• Collaborate with fraud operations, cybersecurity, and compliance teams to ensure a holistic fraud risk approach across the organization.
• Monitor fraud KPIs, analyze fraud loss trends, and recommend policy or process enhancements to drive continuous improvement.
• Act as a subject matter expert on fraud-related escalations, complex cases, and regulatory compliance matters.

Cross-Functional Collaboration & Leadership

• Work closely with engineering, product, and customer experience teams to integrate fraud prevention tools and strategies into customer authentication and onboarding flows.
• Educate internal teams on identity fraud risks, tactics, and best practices to enhance fraud awareness across the organization.
• Represent the fraud team in strategic initiatives, fraud working groups, and industry forums.
• Mentor junior analysts and provide guidance on fraud detection methodologies, data analysis techniques, and risk mitigation strategies.

Qualifications & Experience

Required:

• 5+ years of experience in fraud prevention, risk management, or identity verification, with a focus on ATO and AO fraud.
• Strong analytical and investigative skills, with hands-on experience using fraud detection platforms (e.g., ThreatMetrix, Pindrop, Sift, Forter, Socure, or similar).
• Deep knowledge of fraud attack vectors, identity proofing, multi-factor authentication (MFA), behavioral analytics, and risk scoring models.
• Experience working with digital fraud detection tools, device fingerprinting, biometric authentication, and behavioral analytics.
• Strong SQL and/or Python skills for fraud trend analysis, data mining, and reporting.
• Ability to collaborate across fraud, cybersecurity, risk, and product teams to enhance fraud controls.
• Excellent communication skills, with the ability to translate fraud insights into actionable business recommendations.

Preferred:

• Experience working in retail, fintech, e-commerce, or financial services fraud prevention.
• Familiarity with AI-driven fraud detection models, bot mitigation techniques, and automation tools.
• Knowledge of regulatory requirements (KYC, AML, FFIEC, PSD2, etc.) related to identity fraud.
• Previous experience leading fraud investigations or policy enhancements at an enterprise level.

Protecting what matters most to our associates and consumers by securing our sensitive data and critical assets from current and emerging threats. At The Home Depot Cybersecurity consists of Architecture, Governance, Identity & Access Management, Internal Threat Operations, Issue and Compliance Management, Risk Assessment/Advisory, Security Consulting, Security Operations and Strategic Planning.
Staff Analysts perform data gathering, analysis, synthesis and develop solutions to support THD Cybersecurity practices. Staff Analyst mentors and guides Jr Analysts. Lead multiple projects, possess excellent communication skills, work well with a team, interact with multiple levels and functions across the organization

Key Responsibilities:

• 100% Deliver Execution, Plans & Aligns, Develop Others – Oversee multiple projects simultaneously; Strategic partner to align solutions to customers expectations Communicate to various levels of business partners; Collaborate with stakeholders, business partners, colleagues, developers and others to deliver high quality solutions; Partner cross-functionally to define assess, communicate, implement, train and change management of projects; Lead, mentor and provide guidance to team members and partners; Serve as SME and perform research/analysis within assigned projects

Direct Manager/Direct Reports:

• This position typically reports to Manager or Sr. Manager
• This position has 0 Direct Reports

Travel Requirements:

• No travel required.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• 2+ years of previous leadership experience

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 8

Competencies:

• Action Oriented
• Collaborates
• Drives Engagement
• Communicates Effectively
• Customer Focus
• Drives Results
• Manages Conflict