Contractors’ Warehouse —
Cyber Fraud Prevention Manager (Remote)

We are seeking a highly skilled Identity Fraud Prevention Manager to lead the strategy, execution, and continuous improvement of fraud prevention efforts targeting identity-related fraud, including Account Opening (AO) and Account Takeover (ATO). This leader will own people, process, and technology to build a robust fraud prevention program, mitigating risks while ensuring seamless customer experiences.

Key Responsibilities:

Strategy & Leadership

• Develop and execute a comprehensive identity fraud prevention strategy with a focus on AO and ATO fraud.
• Own fraud detection and prevention technology, processes, and team operations, ensuring alignment with security, compliance, and business objectives.
• Act as the SME on identity fraud, partnering with security, compliance, and engineering teams to ensure proactive defenses.
• Stay ahead of emerging fraud trends, attack vectors, and regulatory changes, adjusting defenses accordingly.

Technology & Fraud Stack

• Own the fraud prevention technology stack, ensuring it evolves to counter evolving threats.
• Leverage ThreatMetrix (TMX) and other device intelligence, behavioral biometrics, and risk signals to detect and block fraudulent activity.
• Evaluate, implement, and optimize fraud detection tools such as identity verification (IDV), behavioral analytics, AI-driven risk models, and risk-based authentication (RBA).
• Partner with engineering and data teams to enhance machine learning (ML) models for fraud detection.

Operational Execution & Fraud Detection

• Design and maintain fraud rules, risk thresholds, and scoring models for AO and ATO detection.
• Implement real-time fraud monitoring, enabling rapid response to fraud incidents.
• Develop fraud risk dashboards and reporting, ensuring actionable insights for leadership and cross-functional teams.
• Lead fraud investigations and incident response efforts in collaboration with Trust & Safety, Security, and Legal teams.

Process & Team Management

• Build and lead a high-performing fraud risk team, ensuring best practices in fraud detection and mitigation.
• Establish fraud prevention KPIs, tracking fraud losses, detection efficacy, and operational efficiency.
• Drive cross-functional collaboration with customer support, security, compliance, and product teams to balance fraud prevention with user experience.

Required Qualifications

• 5-10+ years of experience in identity fraud prevention, risk management, or cybersecurity, with a focus on AO and ATO fraud.
• Proven experience building and optimizing a fraud prevention stack, including rule-based and AI-driven risk models.
• Deep expertise with ThreatMetrix (TMX) and similar fraud detection platforms.
• Strong understanding of identity proofing, device fingerprinting, behavioral analytics, and fraud scoring methodologies.
• Experience with fraud orchestration, risk-based authentication (RBA), and multi-layered fraud defenses.
• Strong analytical skills, with experience working with fraud data, anomaly detection, and ML-based fraud detection.
• Knowledge of regulatory frameworks impacting identity fraud prevention (e.g., KYC, AML, FFIEC, PSD2).
• Excellent leadership and communication skills, with experience managing fraud teams and collaborating cross-functionally.

Preferred Qualifications

• Experience in e-commerce, financial services, retail, or large-scale B2C digital environments.
• Familiarity with fraudster tactics, social engineering, credential stuffing, and bot-driven fraud.
• Background in digital identity, authentication, or security technologies.
• Hands-on experience with SIEM, SOAR, and fraud orchestration platforms.

Protecting what matters most to our associates and consumers by securing our sensitive data and critical assets from current and emerging threats. At The Home Depot, Cybersecurity consists of Architecture, Governance, Identity & Access Management, Internal Threat Operations, Issue and Compliance Management, Risk Assessment/Advisory, Security Consulting, Security Operations, Service Optimization and Strategic Planning.

Key Responsibilities:

• 100% Deliver Execution, Plans & Aligns, Develop Others – Collaborate across teams to reduce vulnerabilities, risks and incident management; Drive execution of solution delivery; Guide teams in strategy, alignment, analysis and execution to ensure priorities objectives/deliverable are met; Provide leadership, mentoring and coaching to direct reports

Direct Manager/Direct Reports:

• This position typically reports to Sr. Manager or Director
• This position has 6-10 Direct Reports

Travel Requirements:

• No travel required.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• 2+ years of previous leadership experience

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 8+

Competencies:

• Decision Quality
• Drives Engagement
• Develops Talent
• Manages Conflict