Contractors’ Warehouse —
Sr. Manager, Trade Operations

Position Purpose:

Global Trade Operations Senior Manager oversees and optimizes the end-to-end importation processes. This role ensures compliance with international trade regulations, manages customs clearance activities and drives efficiency in supply chain operations.

Key Responsibilities:

• Leads a team of trade professionals, mitigating risks related to customs compliance, ensuring accurate tariff classification and documentation
• This position requires collaboration across multiple departments, including supply chain, legal, finance, audit and compliance, to support global business goals and maintain operational excellence in trade compliance and logistics
• Manages import duty programs, and driving continuous improvements in import operations
• Collaborates with internal teams, external stakeholders, and government authorities to address regulatory requirements pertaining to clearance processes
• Manage relationships with customs authorities and brokers, and ensuring adherence to corporate policies and global trade laws
• Evaluate potential operational or compliance risks and develop strategies for resolution
• Understand customs classification rules (GRI) and able to interpret customs/CIT rulings for both imports and exports
• Understand various partner government agency's import requirements and able to provide assistance to cross-functional teams
• Responsible for data management, development, and analysis of performance metrics, identify problems and develop recommendations for trade teams and international logistics
• Performs daily project activity coordination for multiple large-scale initiatives involving Import Operations, First Sale and Duty Drawback program  
• Solves problems by considering courses of action within the framework of business goals and standards
• Operates with minimal supervision and once given general assignments, prioritizes and executes tasks. Provides and communicates recommendations to upper management
• Must be a self-starter, detail-oriented, able to support and lead multiple projects, possess excellent communication skills, work well with a team, interact with multiple levels and functions with the logistics organization
• Performs development and implementation of process improvement opportunities associated with assigned projects
• Utilizes quantitative skills to create and analyze data and reports to support business execution. Supports the business through ad-hoc queries and maintains reports from a variety of resources as specific to department or organizational needs
• Develops business tools and solutions based on knowledge, product or technology. Identifies process improvement opportunities through strategic thinking, critical thinking and analysis
• Performs data management through data mining/data modeling/data analysis/cost/benefit analysis/process mapping or problem analysis while executing day to day processes related to area of responsibility. 
• Supports business through ad-hoc queries & maintains reports
• 5%-Manages vendor/business partner relationships

Direct Manager/Direct Reports:

• Typically reports to Supply Chain Management.
• May have Direct and indirect reports
• Typically requires highly developed interpersonal skills for dealing with sensitive or controversial situations.
• Typically faces situations that have a variety of interpretations and require careful evaluation.
• Typically considers new approaches within general policies and short-term goals when solving problems.
• Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to people or situations.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Industrial Engineering, Business Administration, Math or Finance Degree Master’s Degree
  Experience with Six Sigma or other Process Improvement Methodology.
  Proficient in: Microsoft Office Suite including Access, Excel, PowerPoint, Project, Word and Visio.
  Advanced Skills in: Access, SQL, Big Query, Tableau, Visual Basic Skills for Data Acquisition and Analysis, Process mapping skills, SSIS and data mining.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• License Customs Broker Certified (LCB)

Minimum Years of Work Experience:

• Minimum 7 years in Customs Compliance related experience

Preferred Years of Work Experience:

• Preferred 2 years’ experience with duty mitigation programs such as First Sale for Export and Duty Drawback

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Experience in the Logistics field
• Management experience