Contractors’ Warehouse —
Manager Background Check Program Office

The Manager of Background Check Program effectively manages individualized assessments in accordance with the background check policy for internal associates and external candidates. In addition, the role is responsible for the production of Pre-adverse action and Adverse action letters for all locations where local/state law prohibits auto scoring of backgrounds. The Manager will process backgrounds for all social security number and date of birth changes for current associates, adhering to all applicable laws. The manager will conduct thorough investigations of surrounding violations of the background check policy.

Key Responsibilities:

• 55% Managing cases from receipt through resolution, including any field investigation activities
• 25% Ensuring all assessments and investigations are properly handled, resolution is consistent with company policy, and cases are closed in a timely manner. Researching complex issues, contacting the appropriate parties to communicate the resolution
• 5% Providing excellent customer service and expert counseling to The Home Depot managers and field partners
• 5% Partnering with resources from other areas including field HR, Legal, and Associate Relations to effectively resolve issues
• 5% Monitoring the background email system, creating cases and notifying appropriate parties of case receipt and investigation
• 5% Handle all background disputes from external candidates and current associates in a thorough and timely manner

Direct Manager/Direct Reports:

• Reports to Sr Mgr, Background Check Program.
• This position has 5 direct reports.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Demonstrate business acumen with effective written and verbal communication skills
• Project management experience
• Good interpersonal and customer service skills
• Good working knowledge of MS Excel, Word and PowerPoint
• Planning and prioritizing work to meet commitments aligned with organizational goals
• HR and Associate Relations experience preferred

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a associate’s degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 3

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• COLLABORATES: Building partnerships and working collaborative with others to meet shared objectives
• COMMUNICATES EFFECTIVELY: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions
• INTERPERSONAL SAVVY: Relating openly and comfortably with diverse groups of people
• DRIVES RESULTS: Consistently achieving results, even under tough circumstances
• ACTION ORIENTED: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• OPTIMIZES WORK PROCESSES: Knowing the most effective and efficient processes to get things done, with a focus on continuing improvement
• TECH SAVVY: Anticipating and adopting innovations in business-building digital and technology applications (Basic Level)