Contractors’ Warehouse —
Manager, Credit Operations

Position Purpose:

The Manager of Credit Operations helps drive growth within the Home Depot Credit Card program. They will help develop and operationalize strategies to deliver on stated goals while looking for new ways to delivers on initiatives that will contribute to the THD Financial Services & Payments Team. 

This role will help with strategic development, lead IT integration & projects, communication planning & execution, analysis, and business case creation. They will work closely with both internal Operations & IT partners along with our Field Team to drive Credit Applications and improve processes.

This role requires relationship building skills, strategic thinking, strong project management skills, the ability to effectively communicate and influence partners to support and execute solutions.

Key Responsibilities:

• Identify and evaluate new financial programs, promotions, products and services that support the needs of current or future customers, or that support new strategic initiatives or acquisitions. Manage or oversee their design, development and implementation based on projected profitability.
• Oversee the development and execution of detailed project design/ implementation plans. Utilize project management and people management skills to ensure timely completion of projects at the highest quality levels.
• Assess financial and operational/quality results of new programs against predetermined goals. Determine whether programs should be rolled out, make recommendations and, if applicable, develop implementation strategies and budgets.
• Work with Finance to set departmental and program budgets. Manage expenditures within approved department and program budgets.

Direct Manager/Direct Reports:

• Typically reports to Senior Manager Credit Services

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Experience in product development and/or project management in credit or financial services preferred

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 6

Competencies:

• A thorough working knowledge of the principles/disciplines of credit marketing, including Account Acquisition & Activation, Loyalty Marketing, Sales Promotion, etc.
• A thorough understanding and knowledge of the principles/disciplines of the retail industry.
• A strong grasp of Project Management skills and requirements. A proven record of developing new financial products and/or services. Able to manage/coordinate multiple, simultaneous projects. Understands Time Management skills and uses those skills to deal with unplanned projects and interruptions. Both demonstrates and teaches those skills to direct reports. Demonstrated strong results in managed projects
• Ability to leverage data and analysis to craft a well-thought story utilizing Power Point.
• Able to think strategically about business problems and opportunities and to focus efforts on projects that most closely support key company initiatives.
• Very strong communication skills, both verbal and written. Demonstrated decisiveness and sound decision making skills.