Contractors’ Warehouse —
Supervisor Delivery Claims
Location – Atlanta, GA
Job ID – Req128348
Category – Legal
Apply By – Applications are accepted on an ongoing basis
Location – Atlanta, GA
Job ID – Req128348
Category – Legal
Company Overview
What’s the best place we’ve ever built? The place where we work. At Home Depot, our goal is to provide the highest level of service, the broadest selection of products, and the most competitive prices. As the world’s largest home improvement specialty retailer, we operate more than 2,200 retail stores across North America. And each of our associates are focused one thing — helping our customers build and improve their homes, businesses, and ultimately their lives.
As the Claims Supervisor for Delivery Claims, you will be responsible for overseeing the claims process related to merchandise deliveries and appliance installations. This role involves overseeing a team of claims adjusters, ensuring that claims are processed efficiently, and maintaining high standards of customer service. You will work closely with various departments to resolve claims issues and implement improvements to enhance our claims operations.
Key Responsibilities:
20% Provides direction to claims adjusters relative to the most beneficial settlement alternatives and final disposition.
20% Handle escalated claims and customer inquiries, providing excellent service and resolution.
10% Provides adjusting training on Home Depot Quality Standards.10% Oversee the claims processing workflow, ensuring timely and accurate resolution of claims.
10% Ensures compliance with established claims management procedures and best practices in claims management. 10% Measures customer and store service satisfaction.
10% Promotes accurate claim reserving and recommends claim closure strategy.
10% Collaborate with delivery teams, customer care representatives, and external partners to resolve complex claim issues.
Direct Manager/Direct Reports
Typically reports to Manager of Claims.
No associates report to this role on a permanent basis but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).
Travel Requirements
No
No overnight travel required.
Physical Requirements
No
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications
< >Must be eighteen years of age or older. Must be legally permitted to work in the United States. Must pass pre-employment test if applicable.
Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimum Years of Work Experience
2
Preferred Qualifications
Previous claims handling or claims supervision experience required, preferably in appliance installation or a related industry. Adjusters' School Qualifications. Ability to work in a fast-paced environment and manage multiple priorities. Strong analytical and problem-solving skills
Competencies
Time management skills. Excellent organization skills. Ability to work under pressure and prioritize tasks
Work Location
- Hybrid
Bonus Eligible
401(k) Company Matching
Employee Stock Purchase ProgramLocation – Atlanta, GA
Job ID – Req128348
Category – Legal
Role Overview
As the Claims Supervisor for Delivery Claims, you will be responsible for overseeing the claims process related to merchandise deliveries and appliance installations. This role involves overseeing a team of claims adjusters, ensuring that claims are processed efficiently, and maintaining high standards of customer service. You will work closely with various departments to resolve claims issues and implement improvements to enhance our claims operations.
Key Responsibilities:
20% Provides direction to claims adjusters relative to the most beneficial settlement alternatives and final disposition.
20% Handle escalated claims and customer inquiries, providing excellent service and resolution.
10% Provides adjusting training on Home Depot Quality Standards.10% Oversee the claims processing workflow, ensuring timely and accurate resolution of claims.
10% Ensures compliance with established claims management procedures and best practices in claims management. 10% Measures customer and store service satisfaction.
10% Promotes accurate claim reserving and recommends claim closure strategy.
10% Collaborate with delivery teams, customer care representatives, and external partners to resolve complex claim issues.
Direct Manager/Direct Reports
Typically reports to Manager of Claims.
No associates report to this role on a permanent basis but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).
Travel Requirements
No
No overnight travel required.
Physical Requirements
No
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications
< >Must be eighteen years of age or older. Must be legally permitted to work in the United States. Must pass pre-employment test if applicable.
Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimum Years of Work Experience
2
Preferred Qualifications
Previous claims handling or claims supervision experience required, preferably in appliance installation or a related industry. Adjusters' School Qualifications. Ability to work in a fast-paced environment and manage multiple priorities. Strong analytical and problem-solving skills
Competencies
Time management skills. Excellent organization skills. Ability to work under pressure and prioritize tasks
Work Location
- Hybrid
Bonus Eligible401(k) Company MatchingEmployee Stock Purchase ProgramHybrid – An associate in a hybrid role blends in-office and remote/virtual working to complete their job duties. An associate may be required to work from a designated Home Depot location on some days, and may work from a virtual/remote location on others. We also refer to this as location – flex.
Work From Home – Location Specific – An associate in this role primarily works from home but is assigned a THD location and is periodically required to report to their in-office location. Associates must live within the same state and within a commutable distance of their assigned THD location.
Learn more about our 4 different work locations. Additional information will be provided during the application process.
As part of the application process for this role, there will be an on-line assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment link immediately after submitting your application. Once you click on the link, you will need to complete it within 72 hours after starting it. You may stop and restart the assessment as many times as you like within the 72-hour time frame.
During the assessment, we’ll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:
- Professional Experience
- Learning Potential
- Responsibility
- Customer Focus
If you have a disability and would like to request an accommodation related to the assessment, or you would like to obtain more information about the assessment, click here to learn more.
Healthcare Options
Profit-Sharing Bonuses
Tuition Reimbursement
Discounts on Cell Phones, Gyms, and More
Store Location
9090
2455 PACES FERRY RD
Atlanta, GA
Once you’ve applied, please come back and apply for other jobs at this store and any store near you.
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