Contractors’ Warehouse —
Inside Sales Representative

Position Purpose:

The Insides Sales Representative (ISR) is responsible for maintaining a consultative and engaging customer experience for Home Depot Rental managed account customers and territory-based Rental Sales Associates. This position requires a high-level of knowledge of LE Delivery rental systems, strong organizational skills, and a passion to deliver an excellent end-to-end experience for Home Depot Rental customers. The ISR is responsible for building strong relationships with key Rental Operations Facility team members, including but not limited to dispatchers, drivers, technicians, and the branch manager.

The Insides Sales Representative is also known as a ROF Inside Sales Rep.

Key Responsibilities:

• 25% Assist Internal Sales Partners and Call Center Agents – Assists internal partners, such as the national account reps and call center agents with ensuring national account customers have excellent experiences at the local level. Supports issue resolution as necessary
• 50% Drives Business -Excellent Customer Service – Drives repeat business by providing excellent customer service, detailed quotes, accurate contracts, extensions, and responsiveness. Completes assignments efficiently while paying close attention to detail Continually works to support internal rental partners, with focus on supporting field-based sales associates. Provides customer follow-up, reconciles issues and ensures customer needs are fulfilled
• 25% Qualifies Leads – Qualifies leads from multiple sources, including but not limited to, Pro Intelligence dashboards, Dodge, and other sources as provided. Distributes appropriate leads to field-based sales associates. Works smaller prospects and current customers to grow share of wallet

Direct Manager/Direct Reports:

• This Position typically reports to ROF Branch Manager
• This Position has 0 Direct Reports

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Working knowledge of Tableau
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Demonstrated project management skills
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 3

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Action Oriented
• Being Resilient
• Business Insights
• Courage
• Decision Quality
• Persuades
• Demonstrates Self-Awareness
• Manages Complexity
• Plans and Aligns
• Situational Adaptability
• Values Differences
• Communicates Effectively
• Customer focus
• drives Results
• manages Conflict
• resourcefulness