Contractors’ Warehouse —
Assistant Market Manager – Seattle, WA
Location – Seattle, WA
Job ID – Req124338
Category – Home Service Sales & Installation
Apply By – Applications are accepted on an ongoing basis
Location – Seattle, WA
Job ID – Req124338
Category – Home Service Sales & Installation
Company Overview
What’s the best place we’ve ever built? The place where we work. At Home Depot, our goal is to provide the highest level of service, the broadest selection of products, and the most competitive prices. As the world’s largest home improvement specialty retailer, we operate more than 2,200 retail stores across North America. And each of our associates are focused one thing — helping our customers build and improve their homes, businesses, and ultimately their lives.
Pay Range
The pay range for this position is between $70,000.00 – $80,000.00.
Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. The Home Depot offers additional competitive and non-financial benefits, which may include a performance-based bonus program or a profit sharing program depending on position.
The Assistant Market Manager (AMM) is responsible for managing Measurement Technicians (MT's). AMM's hold MT's accountable for conducting spot audits, site visits and ride-alongs. The AMM's ensure the MT's are using correct techniques, following the dress code and using the correct equipment. AMM's support the MT's and address any customer concerns, and technical problems the MT's may encounter. AMM's handle customer service issues, resolve scheduling and measure concerns, including MT's routing. AMM's are responsible for finding resolutions to customers service issues brought to them by the MT's (specific concerns with stores, in-home safety, inspections and code needs which often result in rescheduling the measure). AMM's maintain market reports including: monitoring morning and afternoon MT's assignments and ensuring the assigned jobs are uploaded into the database correctly and in a timely manner. Responsibilities also include responding to unassigned customers reports and charge back/claims reports including monitoring and adjusting quotes, and rescheduling measures. AMM's are also responsible for maintaining the store relations between Home Depot Measurement Services (HDMS) and the The Home Depot stores. AMM's are responsible for hiring, disciplining, and reporting payroll for their assigned MT's.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES:
- Support the MT's and address any customer concerns, and technical problems the MT's may encounter.
- Oversee MT's – training/retraining, spot checks /site visits, field phone calls with issues, concerns, technical problems.
- Maintain market reports including monitor morning and afternoon MT's assignments, unassigned customers reports and chargeback/claims report including monitor and adjust quotes.
- AMM's are also responsible for maintaining the store relations between HDMS and the THD Stores.
- Responsible for hiring, disciplining, and reporting payroll for their assigned MT's.
MINIMUM QUALIFICATIONS:
- Must be eighteen years of age or older
- Must be legally permitted to work in the United States
EDUCATION REQUIRED:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
YEARS OF RELEVANT WORK EXPERIENCE: 3+ years
PHYSICAL JOB REQUIREMENTS:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
PREFERRED QUALIFICATIONS:
- Experience managing associates remotely.
- Strong computer skills.
- Strong customer service experience.
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:
- Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
- Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment.
- Demonstrated ability to effectively communicate with customers.
- Ability to set priorities, plan and coordinate work activities and obtain and manager resources so that work objectives are accomplished on time.
- Demonstrated knowledge of Home Depot flooring offerings.
NATURE AND SCOPE:
- Position Reports to: Field Director Services
- Number of Direct Reports: 1-10
ENVIRONMENTAL JOB REQUIREMENTS:
Environment:
- Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Travel:
- Typically requires overnight travel 5% to 25% of the time
Bonus Eligible
401(k) Company Matching
Employee Stock Purchase ProgramPaid Time Off Benefits
Salaried associates are eligible for 2 weeks of vacation in their first year; FT hourly will be eligible for 40 hours of paid vacation time after 6 months of continuous service; (for positions in Washington State, Spokane, and Tacoma only) – Salary and Temporary associates will earn 1 hour of sick time for every 40 hours worked; FT associates will earn 1 hour of sick time for every 40 hours worked or 4 hours per month, whichever is greater; (for positions in Seattle only) – Salary and Temporary associates will earn 1 hour of sick time for every 30 hours worked; FT associates will earn 1 hour of sick time for every 30 hours worked or 4 hours per month, whichever is greater.
Location – Seattle, WA
Job ID – Req124338
Category – Home Service Sales & Installation
Role Overview
The Assistant Market Manager (AMM) is responsible for managing Measurement Technicians (MT's). AMM's hold MT's accountable for conducting spot audits, site visits and ride-alongs. The AMM's ensure the MT's are using correct techniques, following the dress code and using the correct equipment. AMM's support the MT's and address any customer concerns, and technical problems the MT's may encounter. AMM's handle customer service issues, resolve scheduling and measure concerns, including MT's routing. AMM's are responsible for finding resolutions to customers service issues brought to them by the MT's (specific concerns with stores, in-home safety, inspections and code needs which often result in rescheduling the measure). AMM's maintain market reports including: monitoring morning and afternoon MT's assignments and ensuring the assigned jobs are uploaded into the database correctly and in a timely manner. Responsibilities also include responding to unassigned customers reports and charge back/claims reports including monitoring and adjusting quotes, and rescheduling measures. AMM's are also responsible for maintaining the store relations between Home Depot Measurement Services (HDMS) and the The Home Depot stores. AMM's are responsible for hiring, disciplining, and reporting payroll for their assigned MT's.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES:
- Support the MT's and address any customer concerns, and technical problems the MT's may encounter.
- Oversee MT's – training/retraining, spot checks /site visits, field phone calls with issues, concerns, technical problems.
- Maintain market reports including monitor morning and afternoon MT's assignments, unassigned customers reports and chargeback/claims report including monitor and adjust quotes.
- AMM's are also responsible for maintaining the store relations between HDMS and the THD Stores.
- Responsible for hiring, disciplining, and reporting payroll for their assigned MT's.
MINIMUM QUALIFICATIONS:
- Must be eighteen years of age or older
- Must be legally permitted to work in the United States
EDUCATION REQUIRED:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
YEARS OF RELEVANT WORK EXPERIENCE: 3+ years
PHYSICAL JOB REQUIREMENTS:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
PREFERRED QUALIFICATIONS:
- Experience managing associates remotely.
- Strong computer skills.
- Strong customer service experience.
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:
- Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
- Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment.
- Demonstrated ability to effectively communicate with customers.
- Ability to set priorities, plan and coordinate work activities and obtain and manager resources so that work objectives are accomplished on time.
- Demonstrated knowledge of Home Depot flooring offerings.
NATURE AND SCOPE:
- Position Reports to: Field Director Services
- Number of Direct Reports: 1-10
ENVIRONMENTAL JOB REQUIREMENTS:
Environment:
- Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Travel:
- Typically requires overnight travel 5% to 25% of the time
Bonus Eligible401(k) Company MatchingEmployee Stock Purchase ProgramPaid Time Off Benefits
Salaried associates are eligible for 2 weeks of vacation in their first year; FT hourly will be eligible for 40 hours of paid vacation time after 6 months of continuous service; (for positions in Washington State, Spokane, and Tacoma only) – Salary and Temporary associates will earn 1 hour of sick time for every 40 hours worked; FT associates will earn 1 hour of sick time for every 40 hours worked or 4 hours per month, whichever is greater; (for positions in Seattle only) – Salary and Temporary associates will earn 1 hour of sick time for every 30 hours worked; FT associates will earn 1 hour of sick time for every 30 hours worked or 4 hours per month, whichever is greater.
Multisite – An associate in a multisite role is required to work from multiple locations (e.g., Home Depot locations and/or a customers’ homes) in order to complete their job duties. We also refer to this as location – multisite.
Learn more about our 4 different work locations. Additional information will be provided during the application process.
As part of the application process for this role, there will be an on-line assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment link immediately after submitting your application. Once you click on the link, you will need to complete it within 72 hours after starting it. You may stop and restart the assessment as many times as you like within the 72-hour time frame.
During the assessment, we’ll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:
- Professional Experience
- Learning Potential
- Responsibility
- Customer Focus
If you have a disability and would like to request an accommodation related to the assessment, or you would like to obtain more information about the assessment, click here to learn more.
Healthcare Options
Profit-Sharing Bonuses
Tuition Reimbursement
Discounts on Cell Phones, Gyms, and More
Store Location
WA01
Seattle, WA
Once you’ve applied, please come back and apply for other jobs at this store and any store near you.
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