Contractors’ Warehouse —
Service Provider Research Coordinator – Atlanta, GA
Location – Atlanta, GA
Job ID – Req124000
Category – Home Services Sales & Installation
Location – Atlanta, GA
Job ID – Req124000
Category – Home Services Sales & Installation
Company Overview
What’s the best place we’ve ever built? The place where we work. At Home Depot, our goal is to provide the highest level of service, the broadest selection of products, and the most competitive prices. As the world’s largest home improvement specialty retailer, we operate more than 2,200 retail stores across North America. And each of our associates are focused one thing — helping our customers build and improve their homes, businesses, and ultimately their lives.
Position Purpose:
The Service Provider Research Coordinator (SPRC) is responsible for onboarding new installers as well as maintaining the compliance of existing installers. The SPRC guides new installers through the onboarding process by explaining compliance expectations, collecting documents and ensuring Service Providers meet all compliance standards before completing activation. The SPRC will also collect and review compliance documents from existing Service Providers to maintain compliance. Additionally, the SPRC is responsible for Environmental Work Rules (EWR) and serve as a point of contact for 4300+ installation service providers and THD associates across the organization for lead safe work practices (LSWP) support. The SPRC role will assist the service provider in resolving questions related to the execution of the LSWP and the EWR system utilized to manage LSWP documentations. This requires a customer facing disposition and the ability to concisely explain the EWR system.
Key Responsibilities:
- 40% Onboarding: Liaison for the onboarding process which is inclusive of obtaining and verifying all required documents, i.e. license, insurance, business documents, etc. Assist Service Providers with the upload and maintenance of required documents via paper and digital documents. Assist with The Home Depot badging process to ensure that backgrounds have been properly completed.
- 30% Compliance: Provide support to Service Providers and Field Partners through various lines of communication to inform and educate on onboarding & compliance platforms and processes. Point of contact for License inquiries and disputes, ensures proper partnership, and escalate issues as required.
- 20% Administration: Partner to the Field and Service Providers for procedural and technical support. Facilitate adjustments to the Service Providers operations with business entity changes. Partner with appropriate departments to ensure Service Providers and field partner issues are resolved. Other tasks include technical system support, additional partner training, profile changes, contact changes, user administration to THD systems, system support, physical and electronic mail support, and password resets.
- 10% Special Projects: Ad hoc projects to help support the needs of the business as well as develop additional skills.
Direct Manager/Direct Reports:
- This position reports to the Manager.
- This position has 0 direct reports.
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Bachelor's degree preferred
- Working knowledge of Microsoft Office Suite
- Working knowledge of presentation software (e.g., Microsoft PowerPoint)
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Excellent written and verbal communication skills
- Home Depot experience in Services or Contact Centers
- Attention to detail
- Ability to multi-task and manage multiple accounts
- Ability to work independently and navigate through changing priorities, technology and processes
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 2
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Business Insights – Applying knowledge of business and the marketplace to advance the organization's goals
- Collaborates – Building partnerships and working collaboratively with others to meet shared objectives
- Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Customer Focus – Building strong customer relationships and delivering customer-centric solutions
- Drives Results – Consistently achieving results, even under tough circumstances
- Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations
Location – Atlanta, GA
Job ID – Req124000
Category – Home Services Sales & Installation
Role Overview
Position Purpose:
The Service Provider Research Coordinator (SPRC) is responsible for onboarding new installers as well as maintaining the compliance of existing installers. The SPRC guides new installers through the onboarding process by explaining compliance expectations, collecting documents and ensuring Service Providers meet all compliance standards before completing activation. The SPRC will also collect and review compliance documents from existing Service Providers to maintain compliance. Additionally, the SPRC is responsible for Environmental Work Rules (EWR) and serve as a point of contact for 4300+ installation service providers and THD associates across the organization for lead safe work practices (LSWP) support. The SPRC role will assist the service provider in resolving questions related to the execution of the LSWP and the EWR system utilized to manage LSWP documentations. This requires a customer facing disposition and the ability to concisely explain the EWR system.
Key Responsibilities:
- 40% Onboarding: Liaison for the onboarding process which is inclusive of obtaining and verifying all required documents, i.e. license, insurance, business documents, etc. Assist Service Providers with the upload and maintenance of required documents via paper and digital documents. Assist with The Home Depot badging process to ensure that backgrounds have been properly completed.
- 30% Compliance: Provide support to Service Providers and Field Partners through various lines of communication to inform and educate on onboarding & compliance platforms and processes. Point of contact for License inquiries and disputes, ensures proper partnership, and escalate issues as required.
- 20% Administration: Partner to the Field and Service Providers for procedural and technical support. Facilitate adjustments to the Service Providers operations with business entity changes. Partner with appropriate departments to ensure Service Providers and field partner issues are resolved. Other tasks include technical system support, additional partner training, profile changes, contact changes, user administration to THD systems, system support, physical and electronic mail support, and password resets.
- 10% Special Projects: Ad hoc projects to help support the needs of the business as well as develop additional skills.
Direct Manager/Direct Reports:
- This position reports to the Manager.
- This position has 0 direct reports.
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Bachelor's degree preferred
- Working knowledge of Microsoft Office Suite
- Working knowledge of presentation software (e.g., Microsoft PowerPoint)
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Excellent written and verbal communication skills
- Home Depot experience in Services or Contact Centers
- Attention to detail
- Ability to multi-task and manage multiple accounts
- Ability to work independently and navigate through changing priorities, technology and processes
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 2
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Business Insights – Applying knowledge of business and the marketplace to advance the organization's goals
- Collaborates – Building partnerships and working collaboratively with others to meet shared objectives
- Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Customer Focus – Building strong customer relationships and delivering customer-centric solutions
- Drives Results – Consistently achieving results, even under tough circumstances
- Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations
Hybrid – An associate in a hybrid role blends in-office and remote/virtual working to complete their job duties. An associate may be required to work from a designated Home Depot location on some days, and may work from a virtual/remote location on others. We also refer to this as location – flex.
Learn more about our 4 different work locations. Additional information will be provided during the application process.
As part of the application process for this role, there will be an on-line assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment link immediately after submitting your application. Once you click on the link, you will need to complete it within 72 hours after starting it. You may stop and restart the assessment as many times as you like within the 72-hour time frame.
During the assessment, we’ll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:
- Professional Experience
- Learning Potential
- Responsibility
- Customer Focus
If you have a disability and would like to request an accommodation related to the assessment, or you would like to obtain more information about the assessment, click here to learn more.
Store Location
9090
Atlanta, GA
Once you’ve applied, please come back and apply for other jobs at this store and any store near you.
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