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Contractors’ Warehouse —
Business Operations Analyst
Location
Atlanta, GA
Category
Customer Service/Sales
Type
Contact Center
Job ID
Req118143
Position Purpose:
Identify, distinguish, and analyze multiple components of a problem and then make conclusions using high-level quantitative skills to help drive projects and bring value to the Home Depot through store operations. Participate in driving operations processes for specific areas of responsibilities and complete project tasks as assigned by managers.
Key Responsibilities:
- Use strategic thinking to see the big picture, determine the problem and understand fundamental parts of the problem
- Prepare and deliver insights and recommendations based on analyses.
- Review sales/financial analyses (what sold/did not sell; determine which categories have potential to move upward; cost/benefit analysis; data process modeling/analysis of problems, regression analysis).
- Identify trends in consumer lifestyle and technology; conduct customer focus groups and analyze/synthesize findings. Scan business/industry trends; scan competitive landscape; analyze consumer data
- Interpret data based on specific knowledge of statistics and procedures used. Provide data to all Directors to support decision making. Provide input on forecast based on knowledge of product and technology.
- Provide input on strategy based on knowledge of industry and technology trends. Provide customers with specialized information from a variety of resources. Facilitate workout problem-solving sessions with multiple groups of people.
- Synthesize findings and derive conclusions from analyses and make oral/written recommendations to upper management. Execute tasks related to core operations projects and/or process improvements. Execute day to day processes related to their areas of responsibility. Communicate issues and roadblocks related to their areas of responsibility.
Direct Manager/Direct Reports:
- Typically reports to Operations Process Manager or Business Manager
- No direct responsibility for supervising others.
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Bachelor's Degree is preferred.
- 1 year of experience business, retail, and/or consulting is preferred.
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 3
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Leverages Partnerships
- Teamwork Adaptability
- Problem Solving
- Strong quantitative skills such as statistics and data analysis
- Self-Development
Paid parental leave to bond with your new addition
401(K) savings plan with company match
Merit increases and performance bonuses
On-the-spot recognition and rewards for a job well done
Paid Time Off (PTO):
Salaried associates are eligible for 2 weeks of vacation in their first year; FT hourly will be eligible for 40 hours of paid vacation time after 6 months of continuous service; (for positions in Washington State, Spokane, and Tacoma only) – Salary and Temporary associates will earn 1 hour of sick time for every 40 hours worked; FT associates will earn 1 hour of sick time for every 40 hours worked or 4 hours per month, whichever is greater; (for positions in Seattle only) – Salary and Temporary associates will earn 1 hour of sick time for every 30 hours worked; FT associates will earn 1 hour of sick time for every 30 hours worked or 4 hours per month, whichever is greater.
Position Purpose:
Identify, distinguish, and analyze multiple components of a problem and then make conclusions using high-level quantitative skills to help drive projects and bring value to the Home Depot through store operations. Participate in driving operations processes for specific areas of responsibilities and complete project tasks as assigned by managers.
Key Responsibilities:
- Use strategic thinking to see the big picture, determine the problem and understand fundamental parts of the problem
- Prepare and deliver insights and recommendations based on analyses.
- Review sales/financial analyses (what sold/did not sell; determine which categories have potential to move upward; cost/benefit analysis; data process modeling/analysis of problems, regression analysis).
- Identify trends in consumer lifestyle and technology; conduct customer focus groups and analyze/synthesize findings. Scan business/industry trends; scan competitive landscape; analyze consumer data
- Interpret data based on specific knowledge of statistics and procedures used. Provide data to all Directors to support decision making. Provide input on forecast based on knowledge of product and technology.
- Provide input on strategy based on knowledge of industry and technology trends. Provide customers with specialized information from a variety of resources. Facilitate workout problem-solving sessions with multiple groups of people.
- Synthesize findings and derive conclusions from analyses and make oral/written recommendations to upper management. Execute tasks related to core operations projects and/or process improvements. Execute day to day processes related to their areas of responsibility. Communicate issues and roadblocks related to their areas of responsibility.
Direct Manager/Direct Reports:
- Typically reports to Operations Process Manager or Business Manager
- No direct responsibility for supervising others.
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Bachelor's Degree is preferred.
- 1 year of experience business, retail, and/or consulting is preferred.
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 3
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Leverages Partnerships
- Teamwork Adaptability
- Problem Solving
- Strong quantitative skills such as statistics and data analysis
- Self-Development
Remote/virtual – An associate in a remote/virtual role typically is not required to work from a designated Home Depot location to complete their job duties. Limited or infrequent in-office presence may be required. We also refer to this as location – independent.
Learn more about our 4 different work locations. Additional information will be provided during the application process.As part of the application process for this role, there will be an online assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment right after you submit your application. Once you click on the link to start the assessment, you will have 96 hours to finish it. You may stop and restart the assessment as many times as you like within the 96-hour time frame.
During the assessment, we’ll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:
- Professional Experience
- Learning Potential
- Responsibility
- Customer Focus
If you have a disability and would like to ask for an accommodation for the assessment, or you would like more information about the assessment, please click here.
Store Location
GA01
VIRTUAL
Atlanta, GA
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