Contractors’ Warehouse —
Field Director, Services- Minneapolis, MN
Location
Minneapolis, MN
Category
Operations
Type
Corporate
Job ID
Req119409
Position Purpose:
The Field Director Services (FDS) is responsible for overseeing and directing a team comprising District Services Managers (DSM), Assistant Market Managers (AMM), Branch Install Managers (BIM), Sales Managers (SM), and Regional Provider Managers (RPM) across a multi-district geographical services area. The FDS will focus on pipeline, conversion, customer service and provider management to achieve profitability while delivering an excellent installation experience for Home Depot customers. The FDS is accountable for leading and developing a team of high-performing field associates, communicating the strategic vision of Home Services, ensuring safety of all associates and compliance with all regulations and requirements, and meeting or exceeding targets for assigned sales plans.
Key Responsibilities:
· 15% – Cross-Functional Collaboration – Regularly engages with and communicate initiatives to field leadership including RVPs, regional support teams, and DMs to ensure field connectivity.
· 65% – Services Leadership – Responsible for achieving profitability for assigned geography by ensuring sales teams are meeting or exceeding targets for sales plans. Responsible for handling escalated customer issues in partnership with field leadership. Lead field associates to develop and reinforce selling and operational skills and desired behaviors through education, coaching, mentorship, and motivation. Analyze and interpret sales (ie, pipeline, conversion, gross/net/POS sales), financial (ie, installed revenue, gross margin, operating profit, EBIT) and operational (ie, cycle time, customer satisfaction, provider capacity, utilization and in-stock, safety, compliance) metrics across assigned services area. Identify opportunities and implement appropriate game plans for improvement. Ensure safety standards are in compliance with THD, state, and federal regulations. Execute Home Services strategy consistently across assigned services area to deliver growth, profitability, and an enhanced customer experience.
· 20% – Talent Management – Optimize diverse talent through a demonstrated commitment to equal employment opportunity. Oversee talent decisions and retention strategies for a team of high-performing employees and hourly associates across a large geographical area.
Direct Manager/Direct Reports:
· This Position typically reports to Senior Director Services
· This Position has 6 Direct Reports
Travel Requirements:
· Typically requires overnight travel more than 50% of the time.
Physical Requirements:
• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.
Working Conditions:
• Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors
Minimum Qualifications:
· Must be eighteen years of age or older.
· Must be legally permitted to work in the United States.
· Demonstrated proficiency in predictive modeling, data mining and data analysis
Preferred Qualifications:
· Ability to draw accurate conclusions from financial documentation
· Excellent written and verbal communication skills
· Relevant professional experience in Home Services (with proven ability to influence business), Sales Operations, Sales Enablement, or Sales Training
· Experience in a retail environment, home improvement industry or general construction industry
· 5+ years of relevant professional work experience
· People management experience with multi-unit or geographically dispersed teams
· Proven ability to drive strategy and change management through input, delivery, and implementation of initiatives
· Experience adopting new technologies and applying to business applications
· Experience evaluating and establishing strategies for multiple locations
· Strong communication and interpersonal skills
· Strong business and financial acumen
Minimum Education:
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Minimum Years of Work Experience:
· 5
Preferred Years of Work Experience:
· 5
Minimum Leadership Experience:
· None
Preferred Leadership Experience:
· None
Certifications:
· None
Skills:
· Builds Effective Teams
· Collaborations
· Plans and Aligns
· Communicates Effectively
· Customer Focus
· Develop Talent
Paid parental leave to bond with your new addition
401(K) savings plan with company match
Merit increases and performance bonuses
On-the-spot recognition and rewards for a job well done
Position Purpose:
The Field Director Services (FDS) is responsible for overseeing and directing a team comprising District Services Managers (DSM), Assistant Market Managers (AMM), Branch Install Managers (BIM), Sales Managers (SM), and Regional Provider Managers (RPM) across a multi-district geographical services area. The FDS will focus on pipeline, conversion, customer service and provider management to achieve profitability while delivering an excellent installation experience for Home Depot customers. The FDS is accountable for leading and developing a team of high-performing field associates, communicating the strategic vision of Home Services, ensuring safety of all associates and compliance with all regulations and requirements, and meeting or exceeding targets for assigned sales plans.
Key Responsibilities:
· 15% – Cross-Functional Collaboration – Regularly engages with and communicate initiatives to field leadership including RVPs, regional support teams, and DMs to ensure field connectivity.
· 65% – Services Leadership – Responsible for achieving profitability for assigned geography by ensuring sales teams are meeting or exceeding targets for sales plans. Responsible for handling escalated customer issues in partnership with field leadership. Lead field associates to develop and reinforce selling and operational skills and desired behaviors through education, coaching, mentorship, and motivation. Analyze and interpret sales (ie, pipeline, conversion, gross/net/POS sales), financial (ie, installed revenue, gross margin, operating profit, EBIT) and operational (ie, cycle time, customer satisfaction, provider capacity, utilization and in-stock, safety, compliance) metrics across assigned services area. Identify opportunities and implement appropriate game plans for improvement. Ensure safety standards are in compliance with THD, state, and federal regulations. Execute Home Services strategy consistently across assigned services area to deliver growth, profitability, and an enhanced customer experience.
· 20% – Talent Management – Optimize diverse talent through a demonstrated commitment to equal employment opportunity. Oversee talent decisions and retention strategies for a team of high-performing employees and hourly associates across a large geographical area.
Direct Manager/Direct Reports:
· This Position typically reports to Senior Director Services
· This Position has 6 Direct Reports
Travel Requirements:
· Typically requires overnight travel more than 50% of the time.
Physical Requirements:
• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.
Working Conditions:
• Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors
Minimum Qualifications:
· Must be eighteen years of age or older.
· Must be legally permitted to work in the United States.
· Demonstrated proficiency in predictive modeling, data mining and data analysis
Preferred Qualifications:
· Ability to draw accurate conclusions from financial documentation
· Excellent written and verbal communication skills
· Relevant professional experience in Home Services (with proven ability to influence business), Sales Operations, Sales Enablement, or Sales Training
· Experience in a retail environment, home improvement industry or general construction industry
· 5+ years of relevant professional work experience
· People management experience with multi-unit or geographically dispersed teams
· Proven ability to drive strategy and change management through input, delivery, and implementation of initiatives
· Experience adopting new technologies and applying to business applications
· Experience evaluating and establishing strategies for multiple locations
· Strong communication and interpersonal skills
· Strong business and financial acumen
Minimum Education:
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Minimum Years of Work Experience:
· 5
Preferred Years of Work Experience:
· 5
Minimum Leadership Experience:
· None
Preferred Leadership Experience:
· None
Certifications:
· None
Skills:
· Builds Effective Teams
· Collaborations
· Plans and Aligns
· Communicates Effectively
· Customer Focus
· Develop Talent
Multisite – An associate in a multisite role is required to work from multiple locations (e.g., Home Depot locations and/or a customers’ homes) in order to complete their job duties. We also refer to this as location – multisite.
Learn more about our 4 different work locations. Additional information will be provided during the application process.As part of the application process for this role, there will be an online assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment right after you submit your application. Once you click on the link to start the assessment, you will have 96 hours to finish it. You may stop and restart the assessment as many times as you like within the 96-hour time frame.
During the assessment, we’ll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:
- Professional Experience
- Learning Potential
- Responsibility
- Customer Focus
If you have a disability and would like to ask for an accommodation for the assessment, or you would like more information about the assessment, please click here.
Store Location
MN01
Minneapolis, MN
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