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Contractors’ Warehouse —
Organized Retail Crime (ORC) Investigator
Location
Atlanta, GA
Category
Asset Protection
Type
Corporate
Job ID
Req118113
Pay Range
For California, Colorado, Connecticut, Hawaii, Rhode Island, Nevada, New York, and Washington residents:
The pay range for this position is between $0.00 – $0.00.
Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. The Home Depot offers additional competitive and non-financial benefits, which may include a performance-based bonus program or a profit sharing program depending on position.
Position Purpose:
This person will be required to reside in Atlanta, Georgia.
ORC Investigators (Asset Protection Investigations) are responsible for the direction and support of Organized Retail Crime (ORC) investigations within a specified area of the company. ORC Investigators will work with various business partners (Corporate Security, dot com, RDO’s, APM’s and APS’) and leverage all available investigative tools to eliminate and reduce company exposure to external theft. Key responsibilities include: analyzing information, determination of exception data to drive investigation, communication and coordination of information to field teams and other partners, management of the investigative process, coordination with law enforcement to ensure effective prosecution and restitution recovery, coordination with ORC Analysts to develop new exception data, management of remote CCTV viewing to support investigative efforts, and case trend analysis to drive performance and to make recommendations to mitigate theft exposure. ORC Investigators must be able to manage multiple tasks and to gain buy in and support of multiple partners to ensure a successful investigation process within their area of responsibility. ORC Investigators must be effective at training and coaching, as they will support the development of the investigative skill sets within their area of responsibility. ORC Investigators must have strong analytical and problem-solving skills, as they will make recommendations to business partners for the elimination of procedural/policy issues that increase theft exposure. ORC Investigators will report directly to the Corporate ORC Manager(s) of API and will work in a collaborative team environment with the entire API Team.
Key Responsibilities:
-
45%-Case initiation /Gathering intelligence/ Field Tactics. Conducts various Field Tactics (i.e. static/mobile surveillance) to determine the scope of an investigation and help bring to resolution. Deploys Resources (Covert/Overt Surveillance Equipment, product tracking, etc.) under the partnership of the SSC Corporate ORC Manager(s). Utilize information from systems reports and databases to identify and communicate criminal activity impacting company assets. Gathers Intelligence internally and externally and presents to Law Enforcement for prosecution. Work with ORC Analyst to review all POS and Non POS exception report data to identify potential ORC Theft/Fraud issues within the assigned regions.
-
35%-Case Management/Packaging and building cases. Updates Case Management System weekly. Develops detailed investigative plans to help bring cases to resolution at the appropriate scope and pace. Provides weekly updates to manager and AP Team within area of responsibility on case load and case management efforts. Thoroughly documents investigations and ensures proper video is retained for prosecution in the Case Management System.
-
20%-Networking and training with field teams, LE and retail. Represent THD during conferences and ORC meetings. Develop partnerships with SSC Leaders, Director, RDO’s, APM’s, and APS’ to drive theft and fraud elimination. Maintain positive working relationships with AP Teams, Financial Institutions, Law Enforcement and peer Industry partners. Implementation of training and programs to prevent fraud and reduce loss potential.
Direct Manager/Direct Reports:
- This position reports to Manager
- This position has no Direct Reports
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- 5+ Years of Loss Prevention / Asset Protection Investigative experience
- 2+ Years of Organized Retail Crime Investigative experience.
- Competent in the use of retail CCTV systems.
- Competent in the use of retail case management systems.
- Loss Prevention Investigative Interview Training.
- ORC certifications and/or training class completion
Minimum Education:
- 4 year degree
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 3
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- None
Paid parental leave to bond with your new addition
401(K) savings plan with company match
Merit increases and performance bonuses
On-the-spot recognition and rewards for a job well done
Paid Time Off (PTO):
Salaried associates are eligible for 2 weeks of vacation in their first year; FT hourly will be eligible for 40 hours of paid vacation time after 6 months of continuous service; (for positions in Washington State, Spokane, and Tacoma only) – Salary and Temporary associates will earn 1 hour of sick time for every 40 hours worked; FT associates will earn 1 hour of sick time for every 40 hours worked or 4 hours per month, whichever is greater; (for positions in Seattle only) – Salary and Temporary associates will earn 1 hour of sick time for every 30 hours worked; FT associates will earn 1 hour of sick time for every 30 hours worked or 4 hours per month, whichever is greater.
Position Purpose:
This person will be required to reside in Atlanta, Georgia.
ORC Investigators (Asset Protection Investigations) are responsible for the direction and support of Organized Retail Crime (ORC) investigations within a specified area of the company. ORC Investigators will work with various business partners (Corporate Security, dot com, RDO’s, APM’s and APS’) and leverage all available investigative tools to eliminate and reduce company exposure to external theft. Key responsibilities include: analyzing information, determination of exception data to drive investigation, communication and coordination of information to field teams and other partners, management of the investigative process, coordination with law enforcement to ensure effective prosecution and restitution recovery, coordination with ORC Analysts to develop new exception data, management of remote CCTV viewing to support investigative efforts, and case trend analysis to drive performance and to make recommendations to mitigate theft exposure. ORC Investigators must be able to manage multiple tasks and to gain buy in and support of multiple partners to ensure a successful investigation process within their area of responsibility. ORC Investigators must be effective at training and coaching, as they will support the development of the investigative skill sets within their area of responsibility. ORC Investigators must have strong analytical and problem-solving skills, as they will make recommendations to business partners for the elimination of procedural/policy issues that increase theft exposure. ORC Investigators will report directly to the Corporate ORC Manager(s) of API and will work in a collaborative team environment with the entire API Team.
Key Responsibilities:
-
45%-Case initiation /Gathering intelligence/ Field Tactics. Conducts various Field Tactics (i.e. static/mobile surveillance) to determine the scope of an investigation and help bring to resolution. Deploys Resources (Covert/Overt Surveillance Equipment, product tracking, etc.) under the partnership of the SSC Corporate ORC Manager(s). Utilize information from systems reports and databases to identify and communicate criminal activity impacting company assets. Gathers Intelligence internally and externally and presents to Law Enforcement for prosecution. Work with ORC Analyst to review all POS and Non POS exception report data to identify potential ORC Theft/Fraud issues within the assigned regions.
-
35%-Case Management/Packaging and building cases. Updates Case Management System weekly. Develops detailed investigative plans to help bring cases to resolution at the appropriate scope and pace. Provides weekly updates to manager and AP Team within area of responsibility on case load and case management efforts. Thoroughly documents investigations and ensures proper video is retained for prosecution in the Case Management System.
-
20%-Networking and training with field teams, LE and retail. Represent THD during conferences and ORC meetings. Develop partnerships with SSC Leaders, Director, RDO’s, APM’s, and APS’ to drive theft and fraud elimination. Maintain positive working relationships with AP Teams, Financial Institutions, Law Enforcement and peer Industry partners. Implementation of training and programs to prevent fraud and reduce loss potential.
Direct Manager/Direct Reports:
- This position reports to Manager
- This position has no Direct Reports
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- 5+ Years of Loss Prevention / Asset Protection Investigative experience
- 2+ Years of Organized Retail Crime Investigative experience.
- Competent in the use of retail CCTV systems.
- Competent in the use of retail case management systems.
- Loss Prevention Investigative Interview Training.
- ORC certifications and/or training class completion
Minimum Education:
- 4 year degree
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 3
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- None
Remote/virtual – An associate in a remote/virtual role typically is not required to work from a designated Home Depot location to complete their job duties. Limited or infrequent in-office presence may be required. We also refer to this as location – independent.
Learn more about our 4 different work locations. Additional information will be provided during the application process.As part of the application process for this role, there will be an online assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment right after you submit your application. Once you click on the link to start the assessment, you will have 96 hours to finish it. You may stop and restart the assessment as many times as you like within the 96-hour time frame.
During the assessment, we’ll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:
- Professional Experience
- Learning Potential
- Responsibility
- Customer Focus
If you have a disability and would like to ask for an accommodation for the assessment, or you would like more information about the assessment, please click here.
Store Location
9090
2455 PACES FERRY RD
Atlanta, GA
Once you’ve applied, please come back and apply for other jobs at this store and any store near you.
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