Contractors’ Warehouse —
Systems Engineer Manager – Asset Data Governance & Disaster Recovery (Remote)

Position Purpose:

The Systems Engineer Manager is responsible for attracting, retaining and developing top talent focused on market needs and inspiring Systems Engineering teams to provide quality service to drive a highly stable infrastructure in support of The Home Depot's business. The Systems Engineer Manager focuses on guiding and executing the implementation, maintenance, and support of hardware, software and systems necessary to enable sales, drive efficiency, and build customer satisfaction. Within their Systems Engineering teams, Systems Engineer Managers, work closely with business stakeholders and the stores. They support system planning reviews and communicate and present across all levels of the organization.

• Prior experience in Disaster Recovery Planning & Management
• Exposure to governance best practices
• Proven ability with Cross functional collaboration with peers, customers and SLT – CMDB, Cyber, Infra, IA.  Proactive communications, status reporting and portal support.
• Reporting and Metrics
• Workflow support
• Incorporate AI/ ML
• Finance and budgeting
• Maintaining vendor relationships

Key Responsibilities:

• 30% Strategy & Planning:
• Looks across teams with a focus on alignment and dependencies
• Gains a thorough understanding of infrastructure needs and guides teams to design infrastructure platforms that meet end user requirements
• Translates product and project goals into infrastructure strategy and clearly communicates direction and priorities to teams and business partners
• Determines value to the business of anticipated Systems Engineering efforts
• Identifies goals, metrics, and appropriate analytics to measure the performance of Systems Engineering teams; continually makes recommendations and refinements on approaches based on learnings
• Reviews recommended solutions and work of Systems Engineers to ensure alignment with company, stakeholder, and end user priorities
• 20% Delivery & Execution:
• Leads configuration, debugging, and support for infrastructure
• Documents, reviews and ensures that all quality and change control standards are met
• Leads field and corporate roll-outs of technology
• Leads the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
• Creates and optimizes specifications for complex technology solutions
• Provides regular status to leadership regarding progress of Systems Engineering efforts
• Manages vendor relationships
• Manages, reviews, and approves purchase requests for hardware and software
• 20% Support & Enablement:
• Removes roadblocks and obstacles that may impair Systems Engineers to help ensure efforts meet strategic, financial, and technical goals
• Receives and prioritizes escalations and incoming requests from product teams and stakeholders
• Guides the production of in-house documentation around solutions
• Monitors tools and proactively helps teams struggling with systems issues
• 30% People:
• Provides leadership, mentoring, and coaching to Systems Engineering professionals
• Attracts, retains, and develops top talent
• Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
• Fosters collaboration with team members to drive value, and identify and resolve impediments
• Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
• Guides more junior team members in strategy, alignment, analysis, and execution tasks
• Participates in and contributes to learning activities around systems engineering core practices (communities of practice)

Direct Manager/Direct Reports:

• Typically reports to the Systems Engineer Sr. Manager, Technology Director or Sr. Director.

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Must be legally permitted to work in the United States

Preferred Qualifications:

• 5-7 years of relevant work experience
• Proficiency in working as part of a collaborative, cross-functional, modern engineering team
• Professional experience in two of the following areas: Infrastructure Engineering, Network Engineering, Database Engineering, or Security Engineering; understanding of the remaining disciplines
• Proficiency in guiding more junior team members through systems engineering fundamentals in a professional setting
• Experience managing and growing team members in a professional setting
• Experience balancing workloads across teams
• Experience managing vendor relationships
• Proficiency in infrastructure, network, database, or security troubleshooting and remediation; experience with at least one other
• Experience installing and upgrading applications or databases and performing system maintenance
• Experience with networking, system and hardware design and architecture, DBMS concepts, SQL programming, and client server concepts
• Experience with system and environment analysis, design, and optimization
• Experience with object oriented programming languages (preferably Java), distributed computing environments, and code reviews
• Experience with system security design and management
• Experience with disaster recovery planning and engineering
• Experience monitoring the operational status and performance of, and configuring as well as tuning, systems, networks, or databases
• Experience with operating system commands and utilities as well as scripting
• Experience working with cloud platforms such as GCP and Azure
• Proficiency in supporting a 24×7 retail operation

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 5

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Develops Talent: Developing people to meet both their career goals and the organization's goals
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations