Contractors’ Warehouse —
Item Data Support Analyst

The Item Data Support Analyst is part of the Enterprise Item Data Management’s (IDM) User Support team. This position will serve as a subject matter expert supporting the IDM user community encompassing External Suppliers, Merchandising, Online, Global Sourcing, and Supply Chain teams. The Item Data Support Analyst will be the primary point of contact to troubleshoot issues and identify process and system improvements through proactive root cause analysis and competitive/industry benchmarking. This position will also develop, facilitate, and deploy tools to deliver best in class training to its users while also ensuring that all training documentation remains current and accurate.

Key Responsibilities:

• 40% Business Acumen: Serves as a subject matter expert and performs research and/or root cause analysis to identify and resolve IDM support related issues and themes. Research and address management escalations completely and timely. Ensure the Level 1 support team is responding to supplier issues received via the supplier hotline, chats, and tickets timely, completely, correctly, and professionally. Identify and address training gaps.
• 30% Project Support: Plan and lead all phases of a project’s lifecycle; this includes the proactive identification of business process optimization opportunities, prioritization, definition, and implementation of project deliverables. Keeps projects on-task and within expectations of project timelines. Ensures deliverables and goals for area of responsibility are met or exceeded.
• 20% Process Improvement: Provide new or refresher training as needed to offshore and onshore users. Educate internal Home Depot users on how the data flows and should be used/updated. Primary contact for internal The Home Depot teams concerning data issues impacting consuming systems. Measures ongoing effectiveness of programs against organizational metric targets. Develops and executes ongoing enhancement/optimization based on measured performance and customer feedback.
• 10% Training/On-Going Support: Authors and facilitates clear, concise end user training on IDM processes, system features, and enhancements. Develops and maintains day-to-day relationships with internal and external partners to support IDM initiatives.

Direct Manager/Direct Reports:

• This position reports to the Manager.
• This position has up to 5 direct reports.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• 1-2 years of data analysis experience
• 1-2 years experience in E-commerce, data management, and/or process analysis and improvement
• 1-2 years experience in a application support based role
• Ability to handle and prioritize multiple tasks
• Outstanding written and verbal communication skills
• Effective interpersonal and problem solving skills

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 2

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Customer Focus – Building strong customer relationships and delivering customer-centric solutions
• Drives Engagement – Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Drives Results – Consistently achieving results, even under tough circumstances
• Manages Conflict – Handling conflict situations effectively with minimal noise