Contractors’ Warehouse —
Manager, Sales Support – Orange Apron Media

Position Purpose:

The Manager, Sales Support will provide critical coverage for onboarding & launching of new suppliers and campaigns for Retail Media+. The Manager, Sales Support will serve as the main point of contact within Retail Media+ for new suppliers and will support broader process mapping, reporting and documentation on AdTech/AdOps offerings to ensure activations are timely. This individual will leverage a strong technology background to provide operational support across multiple platforms and systems. Also, this individual is personable, knowledgeable and quick to handle client concerns. This individual is expected to be versatile and willing to tackle complex technical problems to keep the Retail Media+ program running smoothly. This is a unique opportunity to join a small, highly visible team that's reshaping digital advertising in the world's largest home improvement retailer.

Key Responsibilities:

• 35% Onboarding – Ensure proper onboarding is executed quickly and effectively
• 40% Support Demand Team – Support Demand Team to increase revenue contribution
• 10% System Integration – Ensure all systems from sales to execution to billing are integrated in a way that centralizes mission critical data out of email and is easily available to anyone who needs it
• 5% Technology Uptime – Monitor mission-critical technology uptime and future development
• 10% Training – Provide thought leadership and webinar instruction as needed

Direct Manager/Direct Reports:

• This position typically reports to Sr. Manager, Operations Process
• This position has 0 Direct Reports

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Bachelor's degree in Business, Marketing or Entrepreneurship preferred
• Strong communication skills both on a call and in writing
• High attention to detail
• Strong presentation skills and comfortable being the subject matter expert
• Decisive and action-oriented
• Strong organization skills and being able to manage multiple client conversations at different stages of the launch cycle
• Thrives under pressure
• Service-mindset, data-driven customer service approach
• Proficiency in Microsoft Office, Salesforce, Zendesk

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 5

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Decision Quality
• Collaborates
• Drives Engagement
• Ensures Accountability
• Plans and Aligns
• Communicates Effectively
• Customer Focus
• Develops Talent
• Drives Results
• Manages Conflict