Contractors’ Warehouse —
Manager – Delivery Experience Process Engineering

A process engineering manager is responsible for leading cross-functional projects to enable efficient, effective, and repeatable processes within store operations in support of business strategies. They will plan, align, and lead their teams and key business partners toward making progress on respective projects. A process engineering manager will spend time developing annual and quarterly roadmaps in collaboration with business partners, ensuring teams are making progress on deliverables. They will lead their teams to solve problems using the IDOV process while leveraging Agile ways of working, driving productivity, throughput, and improved associate and customer experiences.

Key Responsibilities:

• 10% Agile Ways of Working – Lead the team through Agile ways of working, including sprint planning, story sign-off, and demos
• 20% Analytics – Guide the team to utilize analytics to provide insight, interpret results, or recommend decisions
• 10% Collaboration – Partner with IT, UX, and business teams to deliver scalable solutions to the field
• 20% Design, Test, Iterate – Lead team to design, test, and iterate through solutions
• 5% Development – Develop direct reports through weekly one-on-ones, quarterly development sessions, etc.
• 20% Leading Project Teams – Lead project team of process engineers and business partners to complete process improvement projects through Gemba walks, process mapping, root cause analysis, benchmarking, etc.
• 10% Presentations – Synthesize results and findings through Powerpoint and stakeholder presentations
• 5% Road Mapping – Create quarterly and annual process improvement roadmaps by partnering with business teams

Direct Manager/Direct Reports:

• This Position typically reports to Process Engineering Sr. Manager
• This Position has 2-5 Direct Reports

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Working knowledge of Tableau
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Demonstrated project management skills
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• Industrial Engineering Degree or other related Engineering Degree
• 3+ years experience practicing process improvement
• Experience practicing Agile or Kaizen ways of working
• Experience leading others
• Proficient in: Microsoft Office (Outlook, Excel, Powerpoint, Word, Sharepoint, Power Apps, Visio), Google Cloud Platform (Big Query, Big Query Assistant), Tableau, Jira
• 3 + years of previous leadership experience

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 3

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• Lean Six Sigma Certification

Competencies:

• Collaborates
• Drives Engagement
• Plans and Aligns
• Communicates Effectively
• Develops Talent
• Drives Results