Contractors’ Warehouse —
Director of Strategy – Customer Experience

Position Purpose:

The Director role provides leadership to the strategy team and Customer Experience overall. The Director works with senior THD leadership to identify areas of key organizational focus and then leads multiple project teams to address those opportunities. The Director has broad organizational exposure, develops deep relationships with THD leadership, and often represents the business externally to potential partners, vendors, or investment targets.

Key Responsibilities:

• Partner with others across Home Depot to ensure operational areas are considered in project plans.
• Coordinate responsibilities of Operations Managers and Analysts. Support and partner with
• Operations Strategy Team in developing, staffing, piloting and implementing process improvements
• within the stores.
• Responsible for the overall project work flow and roll-out schedule in regard to operational area.
• Measure impact of changes and new projects on operational area.
• Remain up-to-date on operational area of expertise to meet requests for improvement and practice
• continuous process improvement.
• Partner with Field Implementation Managers to establish project metrics and tollgates in relation to
• operational expertise.
• Use expertise in strategic thinking and process design to drive successful improvements in
• operational area; work toward quick implementation and quick return on investment.
• Evaluate needs of multiple project requests and impact on operational area, aggregate data gathered
• by Operations Analysts and ensure needs of projects are met.
• Selects, develops, and motivates assigned staff.

Direct Manager/Direct Reports:

• Direct and indirect reports typically include 5 professionals and 14 support associates.
• Typically requires interpersonal skills for dealing with sensitive or controversial situations.
• Typically faces situations that have a variety of interpretations and require careful evaluation.
• Typically considers new approaches within general policies and short-term goals when solving
• problems.
• Typically expected to provide infrequent status reports to management only as appropriate.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
• Under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to people or situations.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• 10+ years of prior experience in strategy consulting, corporate strategy, or other strategic role
• Experience in the application of research findings to the retail environment
• History of promotion / advancement
• Advanced degree preferred; MBA preferred

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 8

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Proven financial analysis and business acumen.
• Strong understanding of Operations and area of expertise.
• Able to easily influence others.
• Strong analytical and problem solving skills.
• Excellent skills in communication and leveraging partnerships to benefit project objectives.
• Proven track record in management and leadership skills.
• Typically requires overnight travel 5% to 20% of the time.