Culture

What’s the best place we’ve ever built? The place where we work. Here, you can be yourself and also be part of something much bigger.

Our Values

We live by our values. We think of them as instructions that guide our actions each day. Our values keep us all working toward the same goals, so we can build strong teams and deliver the service our customers count on from us.

Our core values are not just something we post in our lobby. They define who we are and how we operate. Our associates, who live by them each day, are what set us apart as a truly special place to work and build a career.
— Ted Decker, CEO and President

Taking Care of Our People

We take care of each other. It’s that simple. We’re here for you through it all, just like we’re here for our customers.

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Taking Care of Our People

We take care of each other. It’s that simple. We’re here for you through it all, just like we’re here for our customers.

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Taking Care of Our People

Respect For All People

We treat people like we want to be treated. Everyone, from our team members to our customers, is a valuable part of who we are.

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Respect For All People

Doing the Right Thing

We always strive to do the right thing no matter what. For a company of our size and footprint, every decision matters.

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Doing the Right Thing

Building Strong Relationships

We build strong relationships based on trust and honesty. We listen and respond to the needs of our people, partners, and customers, and we act with integrity.

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Building Strong Relationships

Giving Back

We are always ready to lend a hand or a hammer to help our communities. We give our time, skills, and supplies to improve the place we call home.

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Giving Back

Excellent Customer Service

We serve our customers in many ways, from helping them find a tool or just by saying hello. We strive to create a friendly place where customers feel they can take on any project.

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Excellent Customer Service

Creating Shareholder Value

We aim to be the best company we can be. It’s a point of pride, and it benefits everyone who supports us.

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Creating Shareholder Value

Entrepreneurial Spirit

We encourage our people to be innovative and creative. We welcome new ideas on how we can serve customers and work better as a company.

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Entrepreneurial Spirit
We know we are a stronger company when we have associates from different backgrounds, experiences and perspectives that can help lead us into the future. Whether we are engaging our associates, customers, suppliers or community partners, we are committed to a diverse and inclusive work environment.
— Derek Bottoms, Chief Diversity Officer and Vice President, Associate Relations

Diversity, Equity, & Inclusion

We strive to create a place where everyone feels at home. Here, our associates are respected for who they are and for what they can do. Our company is stronger when we challenge each other to look at situations in new ways and when we can support every customer who walks through our doors and make them feel welcome, too.

2021 Responsibility Report
Previous Reports

2021
World’s Best Employers, Forbes

53%
of our hires were ethnically diverse in 2020