General Office Associates (GOA) do several tasks within a warehouse, but one of the most important is customer service. For two types of warehouses, they schedule deliveries, troubleshoot orders, and are the main contact for customers, both in and out of The Home Depot.
Frequently Asked Questions
What does a GOA do?
In most warehouses, GOAs are often doing admin or clerical work, but also in many facilities they are in charge of more specific tasks such as:
Process appliance orders, contact customers to schedule delivery, and partner with stores to ensure customers are taken care of, to scheduling drivers for pickup, partnering with stores, and scheduling deliveries with customers.
Do I need to be able to lift heavy things?
Warehouse associates generally handle all of the unloading and staging of product, but GOAs are often cross-trained on equipment in case they are needed.
Is the schedule consistent?
Yes, GOAs have a consistent schedule that allows them to plan their time outside of work.
Are there any overnight shifts?
Typically there are no overnight shifts for a GOA.