Retail —
CUSTOMER SERVICE/SALES

Customer Service/Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Associates in this position will learn how to greet, qualify, recommend merchandise, close every customer in their department, and know how to handle the basics in adjacent departments.

Frequently Asked Questions

What is a Customer Service/Sales Associate’s job?
Customer Service/Sales associates greet and engage with our customers to assist with their needs while also maintaining their designated aisles.

Does the role require heavy lifting?
Although not a primary part of the role, a Customer Service/Sales Associate may expect to lift some product.

How much interaction does a Customer Service/Sales Associate have with customers?
A Customer Service/Sales Associate is expected to seek out customers to provide assistance, information, and a positive shopping experience.

Is the work schedule consistent?
Yes, a full-time Customer Service/Sales Associate has a consistent schedule that allows for planning time and activities outside of work. There are morning, afternoon, and evening shifts available, and schedules are given with ample notice for associates.

Do I need Home Improvement experience for this role?
While home improvement experience is welcome, we will provide associates with the appropriate training and resources for this role.

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set schedule

Set
Schedule

Competitive Pay

Competitive
Pay

success sharing eligible

Bonus
Eligible

on-the-job training

On-the-Job
Training

POTENTIAL WAYS TO GROW

Sales Associate to Freight Associate to Department Supervisor to Customer Experience Manager, or Sales Associate to Department Supervisor to Customer Experience Manager.Sales Associate to Freight Associate to Department Supervisor to Customer Experience Manager, or Sales Associate to Department Supervisor to Customer Experience Manager.
Sales Associate to Merchandising Execution Associate to Merchandising Execution Supervisor to Merchandising Execution Manager. Sales Associate to Merchandising Execution Associate to Merchandising Execution Supervisor to Merchandising Execution Manager.
Sales Associate to Department Supervisor to General Warehouse Associate to Area Supervisor, or Sales Associate to General Office Associate to Area Supervisor.Sales Associate to Department Supervisor to General Warehouse Associate to Area Supervisor, or Sales Associate to General Office Associate to Area Supervisor.
Whether you are looking for the next step or you just want to try something new, a Customer Service/Sales position in one of our stores is a great place to start. To see how you can reach your careers goals and learn new skills along the way, select one of the jobs on the left.

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