Technology —
Product Management

Our product management associates are responsible for adding value and improving sales, efficiency, and customer satisfaction. This team works cross functionally with teams of software engineers, UX designers, data scientists, and business stakeholders.

In Product Management, we are able to address our customers’ pain points and improve their experience. By removing friction and solving customer problems at an organization as large as The Home Depot, we make a tremendous impact.
— John, VP, Pro Product Management

Product Management Service Areas

This team blends customer feedback, business insights, and technical innovations to drive a best-in-class interconnected experience for our e-commerce site. They help grow The Home Depot’s business and empower our customers to become Doers.

This team helps develop financial products and services that align with customer needs and regulatory standards. They shape our financial landscape by spearheading strategic, multi-year initiatives to ensure our offerings are innovative, competitive, and compliant.

This team develops solutions that empower store associates to provide excellent customer service. With products like a multi-billion-dollar checkout system, omnichannel selling, advanced inventory tracking, and a powerful order management platform, this team drives innovation to revolutionize associate workflows.

This team leverages technology and cross-functional partnerships to ensure a frictionless experience for our customers, associates, and service providers. From lead creation to installation fulfillment, they support streamlined solutions that engage users and drive sales.

This team develops solutions that empower Merchandising to deliver Product Authority both online and in stores. They use data and customer-back research to solve complex retail problems. From pricing and assortment to in-store selling experiences, they build our go-to-market strategy.

This team enables the Pro business by providing support to our Outside Sales team both before and during sales. This includes managing customer data, efficiently executing orders, competitive pricing, financing options, and customized delivery experiences.

This team employs cutting-edge tools and solutions to enhance our associates’ experience and career journey. They utilize industry-leading cloud-based solutions and custom-built tools to enable product delivery that supports our associates’ professional and personal goals.

This team focuses on reducing friction in experiences like cancellations, returns, customer order status awareness, and major appliance purchases. They are customer-back, data-forward advocates that promote the strategic and quantifiable value of excellent customer service.

This team powers customer order communications and shipment tracking with real-time data collection and proactive notifications that keep customers informed. They run sophisticated ML/AI models to forecast demand and ensure we’re in stock with the right quantities for our customers.

This team connects customers with valuable experiences and rewards. Through marketing technology, they foster brand loyalty that makes Home Depot the first choice. Products include customer data analysis, loyalty solutions, and personalized marketing tools that help associates create engaging experiences.

Krishelle

Sr. Manager, Product Management

"I love the learning culture of Product teams. We seek to understand the problems our customers and associates face and then find ways to solve them through technology and innovation. The product space is ever-changing and keeps us learning and growing every day to best support our customers."

Anthony

Product Manager

"Product allows me to learn new things while solving problems for our customers. There is nothing more rewarding than releasing a new product feature that provides value."

Britton

Director, Product Management

"I love seeing the work our teams do live in stores, especially when it makes our associates jobs easier! Hearing directly from them that we've made a difference in their day to day makes it all worthwhile."

Phil

Product Manager

"What makes me excited about being a Product Manager is that I get to help our customers. It’s always been a passion of mine. When I came to the SSC from the store, I was worried that I wouldn’t have the opportunity to interact with our customers, but now I get to support them on a larger scale than ever before. And that energizes me!"

2024
Best Employers For
Tech Workers, Forbes

3.5B+
Users visit our online
channels annually

5th
Largest retail commerce
company in the US

2300+
Store locations bridged to
our online shopping experience

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