Contractors’ Warehouse —
Supervisor Delivery Claims

Position Purpose:

Supervises high exposure claims as well as the the daily operation of vendor claim management services.

Key Responsibilities:

• 15% – Business Liaison – Serves as liaison to store on claim problems and allocation questions.
• 10% – Business Strategy – Promotes accurate claim reserving and recommends claim closure strategy. Serves as liaison to vendors, contractors and other third parties.
• 25% – Claims Management – Provides direction to claims adjusters relative to the most beneficial settlement alternatives and final disposition, as well as .investigative recommendations.
• 10% – Compliance – Ensures compliance with established claims management procedures and quality controls.
• 35% – Negotiations and Mediation – Handle strategic, high exposure cases to resolution through direct negotiations or mediation.
• 5% – Training – Quality Standards – Provides adjusting training on Home Depot Quality Standards.

Direct Manager/Direct Reports:

• This position reports to the Manager, Claims
• This position has no direct reports

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years of Work Experience:

• 2

Preferred Years of Work Experience:

• 2

Minimum Leadership Experience:

• None

Preferred Leadership Experience:­

• None

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Certifications:

• Adjusters' School Qualification

Competencies:

• Action Oriented
• Business Insights
• Decision Quality
• Collaborates
• Plans and Aligns
• Organizational Savvy
• Strategic Mindset