We’re looking for top-tier Customer Service advocates to join our team here at Global Custom Commerce, a
Home Depot Company. We expect high performance and amazing customer service experiences for our
customers, and we pay highly for it. More than half of our Customer Service team made over $60,000 in 2017,
and the top performers are on track to make $80,000 this year! Their compensation consists of a mix of
performance-based compensation bonuses for quality of service and volume of contacts as well as their base
hourly rate ($10/hr) and plenty of overtime.
To join our team, applicants must be service-oriented people who are seen as leaders in their current teams and
want to take the next step in their careers by handling more complex and interesting issues for customers and
earning more pay for providing even more outstanding customer experiences!
Our Customer Service associates work in an inbound, phone-based environment assisting customers with any
post-sale questions or issues with their configurable custom window coverings. Window covering industry
experience is a plus, but not required. Being a high-end, customer-focused, solution provider with
experience consistently exceeding performance goals by providing the best customer experiences is
Our Customer Service associates make a difference in the lives of our customers and provide them with the right
solutions, turning difficult situations into “WOW” experiences, and making it easy to refer friends and family to
work on their projects with us. Is this you? If so, let’s talk!
WHY WORK HERE?
Our high-performance, customer-centric culture, entrepreneurial roots, and maverick mentality, coupled with the
resources and backing of the #1 home improvement retailer in the world, The Home Depot, are a unique
opportunity for you to be a transformative retail disrupter. Plus, GCC is the world’s largest online window
covering company, and we’ve got an awesome 20-year track record as the category killer in custom window
coverings. From our open-floor office to our open-door ethos, our culture is rooted in improving, evolving, and
having fun at work. Most importantly, our associates are always inspired, engaged, and ready for growth.
That means you’ll have the resources to play an important role in leveraging our culture, people, systems,
processes, and technology to provide incredible customer experiences while growing business for GCC and The
Home Depot and bringing home great pay. This is your chance to be part of something big, in a small start-up
We’re ranked as one of The Top 5 Workplaces in Texas and have consistently won the following awards: The
Best Place to Work in Houston (Houston Business Journal), Houston’s Top Workplaces (Houston Chronicle) and
Houston’s Best and Brightest.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
60% – Serve as the first-level of contact for customers regarding any post-sale inquiries or issues, and effectively
& efficiently research, troubleshoot, and deliver the right solution for every customer while providing a “WOW”
experience through active listening, relevant probing questions, and call flow control/guidance.
20% – Utilize alternative methods of communication (i.e., email) as appropriate to connect with your customers
for any follow-up necessary to ensure all of their open inuiries are fully
10% – Act as a liaison between customers and vendors.
10% – Assist fellow associates with orders, errors, product & policy questions, cancellations, and other queries.
NATURE AND SCOPE
This position reports to Su pervisor- Customer Service
This position has no Direct Reports
ENVIRONMENTAL JOB REQUIREMENTS
Located in a com fortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires no overnight travel.