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Compact Power Equipment Inc., a Home Depot Company, located in Fort Mill, SC, is a fast-growing, values driven organization comprised of Rental and Services divisions. We are a team of over 700 talented associates based across the U.S., Canada, and Puerto Rico.
The Home Depot Rental Division operates in over 1100 locations of The Home Depot across the US and Canada, offering large towable equipment rental and on-site equipment delivery. The THD Rental fleet includes trenchers, chippers, mini-excavators, skid steers, aerial equipment, and tractor loader backhoes among others. With a large team of highly trained technicians, operators, and VIP customer care associates throughout the United States and Canada, THD Rental is a technology focused leader in the equipment rental industry.
We live our Core Values: Excellent Customer Service, Creating Shareholder Value, Entrepreneurial Spirit, Taking Care of Our People, Respect for All People, Doing the Right Thing, Building Strong Relationships, Giving Back
The Master Repair Technician oversees a team of Repair Techs responsible for the repair of customer and store owned units. The primary areas overseen by this position are customer service through lead times of completed repairs, training, quality assurance and scheduling to the quality standards set forth by The Home Depot. The Master Repair Technician will provide input on the performance of the Repair Technicians. This position will also be responsible for performing limited repair work when needed. Minimum five years of relevant work experience required. Preferred qualifications include previous experience in a lead capacity, excellent communication skills, basic computer skills, attention to detail and accuracy, and general engine parts knowledge.
Trouble-Shooting and Diagnosis:
Analyze and evaluate functionality of mechanical and/or electrical tools
Diagnose issue and prepare tool for servicing by testing conductors, checking oil, etc.
Collaborate with teammates on complex repairs
Research parts, costs, and solutions using internet resources and vendor manuals
Read and review tool malfunction description provided by the customer or store
Repair, adjust, replace parts on machines
Analyze tool to determine warranty coverage or customer misuse
Determine warranty availability on specified parts
Reassemble machines on a repair hold until customer approves repair cost above $100
Clean and stage machine for return shipment
Keep tools and shelves organized
Keep work areas clean
Ensure that area and walking surfaces are safe
Review area for safe storage of tools and equipment
Ensure adherence to major and minor work rule policies regarding safety referenced in the Standards of Performance and policies detailed in the Code of Conduct
Immediately correct unsafe conditions or notify Manager
Positive and Productive Work Environment:
Train new associates on work procedures and repair
Follow all work policies, support guidelines outlined in Code of Conduct, and adhere to work schedule
Cooperate with Associates, Supervisors, and Managers, and complete work activities as assigned
Operating a computer and a multimeter
Operating tools and small engine machines
Disassembling and reassembling small and large mechanical and electrical parts
Identifying and reading manuals and parts diagrams
Frequently standing in the same location for long periods of time with some opportunity to move about
Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving tools and machines
We offer a full array of benefits that include health, well-being, and financial. Please visit LIVETHEORANGELIFE.COM for more details.