Position Purpose:

The Analyst, Gift Card Sales turns sales, customer, financial, and operational data into actionable insights that support growth and operational excellence across The Home Depot gift card portfolio. This role develops reporting, dashboards, KPI tracking, forecasting inputs, and profitability analyses; identifies trends, risks, and opportunities; and partners with management and cross-functional stakeholders to deliver clear recommendations and improve business decisions.

Key Responsibilities:

• 30% – Partner, Customer & Issue Resolution Support – Partner with gift card vendors, aggregators, distribution partners, B2B sales partners, and internal THD teams to investigate and resolve customer, partner, and operational issues. Support account and customer follow-up, including inside-sales coordination, Direct Connect customer support, contract and renewal administration, and intake of net-new B2B opportunities. Escalate complex or high-profile issues with clear facts, options, recommended actions, and timely communication.
• 20% – Process Improvement & Cross-Functional Project Support – Support cross-functional projects that improve operational efficiency, customer experience, vendor performance, reporting quality, and program profitability. Conduct root-cause analysis, document business requirements, and recommend practical process changes to accelerate goal attainment. Coordinate recurring operational routines and maintain documentation, trackers, and process controls to support consistency across physical, digital, and partner-led channels. Collaborate with Marketing, Operations, Product, Finance, Legal, IT, Merchandising, and partner teams to execute gift card initiatives within established guidelines and budget. Support Stores and HD.com gift card operations by coordinating with internal teams and external vendors to ensure accurate product setup, fulfillment, reporting, and issue resolution.
• 50% – Sales Analytics, Reporting & Market Intelligence – Prepare recurring sales reporting, communicate executive-ready updates, KPI tracking, and ad hoc analysis to support portfolio performance management. Work with management to create and manage the annual Marketing budget, strategically allocating funds across incremental placements and promotions between all sales channels. Partner closely with data analytics teams to run profitability models, review sales dashboards, and analyze current market information/post-promotional metrics. Gather and synthesize market, competitor, and channel intelligence for review with leadership and cross-functional partners.
   

Direct Manager/Direct Reports:

• This Position typically reports to the Manager, Gift Cards.
• This position has 0 Direct Reports
   

Travel Requirements:

• Typically requires overnight travel less than 5% of the time
   

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
   

Working Conditions:

• Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
   

Minimum Qualifications:

• Must be 18 years of age or older
• Must be legally permitted to work in the United States
• Proficient with Microsoft Office Suite, with the ability to develop clear reporting, analysis, and written communication.
• Ability to gather and synthesize information from multiple sources to solve moderately complex business, customer, or operational issues.

   

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Experience with sales reporting, KPI tracking, pipeline support, forecasting inputs, dashboards, or profitability analysis
• Demonstrated skills with Microsoft and Google AI tools (e.g. Notebook LM), SQL and Tableau are a plus.
• Excellent written and verbal communication skills, with the ability to prepare concise updates for management and cross-functional stakeholders.
• Strong attention to detail, quantitative/financial acumen, sound judgment, critical thinking, and ability to independently manage multiple priorities.
   

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
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Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
   

Minimum Years of Work Experience:

• 1
   

Preferred Years of Work Experience:

• No additional work experience
   

Minimum Leadership Experience:

• No previous leadership experience
   

Preferred Leadership Experience:

• No previous leadership experience
   

Certifications:

• None
   

Competencies:

• Action Oriented
• Collaborates
• Manages Complexity
• Communicates Effectively
• Customer Focus
• Drives Results
• Financial Acumen
• Attention to Detail