Position Purpose:

As Manager, Reliability Engineering for Transportation and Delivery Fulfillment, you lead the team that runs and improves the supply chain systems that move freight to our stores and distribution centers and get product to our customers. Your team spans onshore and offshore engineers, including staff engineers, and you hold operational and engineering work to a single set of goals. You own these systems 24×7. When a major incident is declared, you are the escalation point: you open the call, direct the technical response, and tell business and executive stakeholders about the impact, the scope, and the expected recovery. Those updates go out on a cadence you publish in advance. You run both domains as one practice, with one on-call and escalation model, one problem review, and one prioritized reliability backlog. You map the Critical User Journeys (CUJs) the business depends on, then set and enforce Service Level Objectives (SLOs) for availability and performance against them. Problem management, automation, and applied AI are how you remove recurring operational work for good. You keep changes from causing incidents, and you deliver resilience testing and security remediation on the dates we commit to. You hire, develop, and recognize your engineers.

Key Responsibilities:

30% Delivery & Execution:

• Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
• Documents, reviews and ensures that all quality and change control standards are met
• Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
• Works with vendors and partners for the successful implementation of critical tooling and platforms
• Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
• Contributes to enterprise-wide tools to drive destructive testing, automation, and engineering empowerment
• Evaluates new technologies for adoption across the enterprise
• Participates in and leads review board sessions to drive consistency across the enterprise
• Fills in on product teams for engineers who are out of the office

10% Support & Enablement:

• Fields questions from engineers, product teams, or support teams
• Monitors tools and participates in conversations to encourage collaboration across product teams
• Provides application support for software running in production
• Acts as a technical escalation point for the engineers on the team

50% People:

• Provides leadership, mentoring, and coaching to Software Engineers
• Attracts, retains, and develops top talent to build a world class Software Engineering Team
• Conducts annual and mid-year reviews by reviewing individual development plans and team feedback
• Fosters collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests
• Acts as a proponent of modern software development practices
• Guides team members in strategy, alignment, analysis, and execution tasks within and across product teams
• Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)

10% Learning:

• Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations
• Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems

Direct Manager/Direct Reports:

• Typically reports to the Software Engineer Sr. Manager, Technology Director or Sr. Director.

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Experience leading combined software engineering and day-to-day operational work with accountability for application development, reliability, and operational excellence.

• Experience managing globally distributed engineering teams, including onshore and offshore resources, across multiple application domains.

• Experience owning 24×7 on-call, incident response, and escalation processes for business-critical systems, including driving post-incident reviews and corrective actions.

• Experience establishing problem management practices focused on root cause analysis, recurring issue elimination, and continuous service improvement.

• Experience implementing automation and AI-driven solutions to reduce manual operational effort, improve efficiency, and accelerate incident resolution.

• Experience supporting supply chain, transportation, fulfillment, logistics, or customer delivery platforms in a large-scale enterprise environment.

• Strong executive communication skills with the ability to translate complex technical issues into clear business impact, risk, and recovery plans.

• Experience defining and managing Service Level Indicators (SLIs), Service Level Objectives (SLOs), and service performance metrics across complex application ecosystems.

• Proven ability to recruit, develop, mentor, and retain high-performing engineering talent while fostering a culture of accountability and continuous learning.

• Experience developing technology roadmaps, driving quarterly planning, and aligning engineering priorities with business objectives.

• Experience managing engineering capacity, operational workload, cloud consumption, and technology budgets in a cost-conscious environment.

• Experience overseeing modern CI/CD pipelines, release management processes, and change governance practices to support reliable software delivery.

• Experience driving system resiliency, disaster recovery readiness, capacity planning, and performance optimization for high-volume platforms.

• Strong knowledge of observability platforms, including logging, metrics, tracing, and monitoring tools such as Datadog, Splunk, Grafana, Prometheus, New Relic, or Elastic.

• Experience operating cloud-native applications on Google Cloud Platform, or Microsoft Azure, including container platforms such as Kubernetes.

• Experience with Infrastructure as Code and configuration management tools such as Terraform, Ansible, Chef, or Puppet.

• Experience supporting hybrid technology environments that include cloud services, on-premises platforms, vendor-supported applications, and relational databases.

• Proficiency in at least one modern programming or scripting language such as Python, Java, Go, or Bash.

• Experience partnering with software engineering, quality engineering, security, infrastructure, and business teams to improve application reliability and operational effectiveness.

• Experience collaborating with security and compliance teams to meet regulatory and corporate policy requirements, including PCI-DSS and SOC 2.

• Working knowledge of identity, access management, secrets management, credential lifecycle management, and security best practices in enterprise environments.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 5

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Develops Talent: Developing people to meet both their career goals and the organization's goals
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations