Slab Gallery Manager

OVERVIEW
Starting wage is based on several factors including, but not limited to, the position being offered, location, education, training, and/or experience. Construction Resources offers additional competitive and non-financial benefits.

The Slab Gallery Manager is responsible for overseeing the daily operations of the slab gallery, ensuring exceptional customer experience while maintaining accurate inventory, operational efficiency, and a safe, organized showroom. This role leads the gallery team, partners with sales and operations, and ensures customers receive expert guidance throughout the slab selection process.

The ideal candidate is a customer-focused leader with strong organizational skills, experience managing inventory, and the ability to build relationships with homeowners, designers, builders, and internal teams.

Essential Responsibilities

Gallery Operations

• Manage the day-to-day operations of the slab gallery to ensure a clean, organized, and welcoming environment.
• Ensure all slabs are properly displayed, labeled, and easily accessible for customer viewing.
• Maintain showroom appearance and merchandising standards that reflect the company’s brand.
• Monitor gallery traffic and staffing levels to provide excellent customer service.

• Demonstrate efficient and safe operation of overhead cranes, forklift, and material-handling equipment to support slab movement, storage, display, and customer selection activities.

Customer Experience

• Welcome and assist homeowners, designers, builders, fabricators, and contractors during slab selection appointments.
• Provide product knowledge and educate customers on natural and engineered stone characteristics, finishes, and applications.
• Coordinate slab holds, releases, and customer selections in accordance with company policies.
• Resolve customer concerns professionally and escalate issues when appropriate.

Team Leadership

• Hire, train, coach, and develop gallery team members.
• Schedule staff to meet business demands while managing labor costs.
• Conduct regular performance discussions and provide ongoing feedback.
• Foster a positive, collaborative, and customer-focused work environment.

Inventory Management

• Maintain accurate slab inventory within company systems.
• Coordinate incoming slab deliveries and placement within the gallery.
• Monitor damaged, discontinued, or slow-moving inventory and communicate with purchasing and operations.
• Conduct routine inventory audits to ensure accuracy.

Cross-Functional Collaboration

• Partner with Sales, Scheduling, Purchasing, Fabrication, and Operations teams to ensure seamless customer experience.
• Communicate inventory availability and special-order timelines.
• Assist with resolving inventory discrepancies and customer order issues.

Safety & Compliance

• Promote a culture of safety throughout the gallery.
• Ensure compliance with OSHA regulations and company safety procedures.
• Maintain equipment inspections and safe material handling practices.
• Keep aisles, displays, and work areas free of hazards.

Qualifications

Required

• High school diploma or equivalent.
• 3+ years of retail, showroom, warehouse, or operations management experience.
• 2+ years of leadership or supervisory experience.
• Strong customer service and relationship-building skills.
• Excellent communication and organizational abilities.
• Experience managing multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and inventory management software.

Preferred

• Bachelor’s degree in business, Management, or related field.
• Experience in stone, countertop, flooring, cabinetry, building materials, or home improvement industry.
• Experience with ERP or CRM systems.
• Forklift certification or willingness to obtain certification.

Key Competencies

• Customer Focus
• Leadership & Team Development
• Inventory Management
• Operational Excellence
• Problem Solving
• Organization & Time Management
• Attention to Detail
• Communication
• Conflict Resolution
• Collaboration
• Decision Making
• Adaptability

WORK LOCATION
Onsite – In order to fulfill responsibilities of the Administrative Support Specialist position, this job is required to work in a specific Construction Resources manufacturing, production, or office environment.

Additional details will be provided during the interview process.

EEO
At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSTION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.

OTHER DUTIES
Please note:  this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.