Position Purpose:

The Manager – Automation & Enablement is responsible for identifying, prioritizing, and delivering low code and no code automation solutions that simplify Store Operations processes, reduce manual effort, and accelerate business processes and drive productivity gains across store operations teams. 

This role is responsible for driving Store Ops automation strategy execution, leveraging platforms such as Microsoft PowerApps, Power Automate, and emerging low code / AI enabled tools. The manager proactively catalogs manual, error prone workflows involving hand offs, approvals, and repetitive tasks; assigns business value and priority; and leads cross functional alignment to automate those processes end to end.

In addition to solution delivery, this role is responsible for executing governance practices, maintaining platform integrity, and driving continuous improvement — ensuring tools remain stable, scalable, secure, and aligned to Store Operations priorities while enabling others to build responsibly.

Key Responsibilities:

• 20% – Automation Intake, Assessment, & Prioritization – Systematically identify and document Store Operations workflows that rely on manual hand offs, approvals, or repetitive effort and are prone to delay or error. Quantify business value for each opportunity (e.g., time savings, error reduction, cycle time improvement, associate experience) and establish a clear prioritization framework. Maintain a transparent automation backlog aligned to Store Ops priorities and capacity.
• 10% – Continuous Improvement & Innovation – Lead continuous improvement of existing automations by analyzing performance data, adoption metrics, and user feedback to identify enhancement opportunities. Stay current on advancements in low code, no code, and AI enabled automation technologies and support evaluation of potential use cases in Store Operations. Surface recommendations for enhancements or new capabilities that increase efficiency, usability, or impact of existing solutions
• 10% – Cross-functional Leadership – Lead, coach, and develop direct reports or dotted line contributors supporting automation delivery. Ensure high standards for solution quality, documentation, and business alignment
• 10% – Enablement, Training & Capability Building – Educate and coach Store Ops partners and analysts on low code automation concepts, tools, and best practices. Enable safe “citizen development” where appropriate, while maintaining governance and quality standards. Develop documentation, playbooks, and reusable components to accelerate adoption and consistency
• 15% – Governance, Platform Compliance & Risk Management – Support and execute established governance standards for Store Operations automation efforts, ensuring adherence to requirements for security, documentation, scalability, and change control. Apply defined guardrails and best practices in solution design and delivery to reduce duplication, technical debt, or unmanaged risk. Ensure automation solutions remain functional, compliant, and relevant through ongoing monitoring, maintenance, and lifecycle support in alignment with established governance frameworks
• 35% – Low Code / No Code Solution Delivery – Design, build, and deploy automation solutions using platforms such as PowerApps, Power Automate, and other approved low code / AI enabled tools. Partner cross functionally with Store Ops leaders, IT, Security, and other support teams to ensure requirements, data access, and controls are aligned. Own end to end delivery from concept through production release, adoption, and stabilization
   

Direct Manager/Direct Reports:

• This Position typically reports to the Sr. Manager – Digital Enablement
• This Has 0 Direct Reports
   

Travel Requirements:

• No travel required.
   

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
   

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
   

Minimum Qualifications:

• Must be 18 years of age or older
• Must be legally permitted to work in the United States
• Bachelor’s degree or equivalent experience in Business, Operations, Technology, Analytics, or a related field
• 4+ years of relevant experience in process improvement, automation, operations, or technology enablement
• Strong hands on experience with Microsoft PowerApps and Power Automate
   

Preferred Qualifications:

• Proficient in Microsoft Office Suite
• Proficient in Tableau
• Working knowledge of low code/no code suite of systems (e.g. CoPilot, Gemini, NotebookLM,)
• Working knowledge of CoPilot citizen AI platforms (e.g. Power Apps – canvas and model driven, Power Automate – cloud flows, desktop flows / RPA, Power BI, Microsoft Dataverse, Power Pages)
• Proficient in presentation software (e.g., Microsoft PowerPoint)
• Proficient with data mining software (e.g., IBM Cognos Business Intelligence, Hadoop)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to develop and apply advanced mathematical/statistical techniques
• Ability to draw accurate conclusions from financial documentation
• Demonstrated project management skills
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• Experience supporting Store Operations, Field Operations, or large scale retail processes
• Experience implementing low code / no code or RPA solutions in a governed enterprise environment
• Experience with AI enabled workflow tools or automation platforms beyond the Microsoft ecosystem
• Experience leading implementation and adoption for new digital capabilities

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
   

Preferred Education:

• No additional education.
   

Minimum Years of Work Experience:

• 4
   

Preferred Years of Work Experience:

• No additional years of experience
   

Minimum Leadership Experience:

• 3
   

Preferred Leadership Experience:

• No additional years of experience
   

Certifications:

• None
   

Competencies:

• Action Oriented
• Decision Quality
• Manages Ambiguity
• Tech Savvy
• Collaborates
• Manages Complexity
• Optimizes Work Processes
• Plans and Aligns
• Balances Stakeholders
• Drives Results
• Strategic Mindset
• Low Code Automation Expertise: Strong working knowledge of PowerApps, Power Automate, and related automation tools
• Process Discovery & Value Assessment: Ability to deconstruct workflows and quantify automation value
• Governance & Risk Awareness: Balances speed and innovation with security, scalability, and sustainability
• Cross Functional Influence: Builds alignment across Operations, IT, Security, and business partners
• Continuous Improvement Mindset: Iterates and improves solutions based on outcomes and feedback
• Teaching & Enablement: Able to upskill others while maintaining quality standards
• Action Oriented: Moves from concept to execution with minimal oversight