Contractors’ Warehouse —
Manager Field Implementation

Position Purpose:

The Manager Field Implementation is focused on growing share of wallet and winning new customers in Pro & Specialty. This is accomplished through Teaching, Coaching, and Training the execution on Standards, Sign Ups, & Selling Behaviors. The Manager will manage tactical execution and implementation of Pro and Specialty strategies. Responsible for driving and delivering growth and profitability of Pro and Specialty sales throughout their assigned market(s)/region(s)/division(s). The Manager will partner with the Sr Manager Field Implementation and In-Store Pro and Specialty Sr. Managers to drive execution and consistency throughout their assigned geography. The Manager is responsible for teaching, coaching, and training district and store leadership and store associates regarding how to drive sales in Pro and Specialty. This associate will be required to visit stores to engage with associates and identify best practices. The Sr Manager will also coordinate sales and support efforts between Store Operations, Supply Chain, Outside Sales, and Home Services to elevate the Pro, Do It Yourself, & Do It For Me customer experience.

Key Responsibilities:

• Drive Pro and Specialty Initiatives: Drive execution of Pro and Specialty strategy of standards, sign ups, and selling behaviors. Serve as liaison to the Store Support Center (SSC) to implement enterprise wide initiatives and escalate new sales opportunities. Drive initiatives and provide field feedback to improve the customer experience and selling processes including removal of non-value added tasks. Quickly adapt to change and implement new practices; anticipates impact of change; plans how to communicate change effectively and build support
• Drive Collaboration with Outside Sales and Services: Fosters collaboration with Outside Sales and Home Services Field leaders to deliver a seamless and comprehensive inside and outside store experience and ecosystem for customers. Regularly assess Pro and Specialty performance inclusive of people and processes to ensure integrated efforts. Communicate and partner with Sr Manager Field Implementation, In-Store Pro and Specialty Sr. Managers, Store Managers and District Managers on pro and specialty areas of improvement needed and next steps
• Teach, Coach, and Support District/Store Leadership: Coach, teach, and train, store Associates / leaders and field leaders to foster an overall culture of motivation and drive to help the stores and the organization achieve success. Teach and validate behaviors that drive continuous improvement of regional Pro & Specialty sales performance. Provide updates on Pro and Specialty performance inclusive of recognition and clear actions to elevate success.
• Direct Manager/Direct Reports:

• Position typically reports to Sr Manager Field Implementation

•  This position has no direct reports and is an individual contributor

Travel Requirements:

• Typically requires overnight travel 50% or more of the time.

Physical Requirements:

• Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

Working Conditions:

• Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• No additional qualifications

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 2

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Strong leadership skills and personal initiative as well as passion for the business
• Strong communication skills – both written and verbal
• Ability to work with all levels within an organization and to lead without positional authority
• Business judgement – broad and general business knowledge and the ability to understand the big picture
• Strong analytical and problem solving skills including logical, structured thinking and strong quantitative skills